Operations & Growth Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development

Position Overview
NerdsToGo Alexandria is seeking a highly organized, proactive, and accountable Operations & Growth Coordinator to support leadership, drive execution across the business, and ensure nothing falls through the cracks.

This is not a traditional assistant role. This position is critical to maintaining structure, accountability, and momentum across operations, client delivery, and growth initiatives.

You will work directly with leadership to help operationalize our systems, improve efficiency, and support our growth toward a $3M+ business.

Key Responsibilities
Executive Operations

• Own and manage executive calendar, scheduling, and priorities
• Coordinate internal and client meetings
• Protect time for high-value activities (sales, strategy, partnerships)

Task & Follow-Up Management (Critical)

• Track all action items from meetings, emails, and internal conversations
• Assign and follow up with team members, vendors, and clients
• Ensure deadlines are met and nothing is missed or delayed

Systems & Execution Ownership

• Own and maintain core business systems including CRM, PSA/ticketing systems, documentation platforms, and compliance tracking tools
• Ensure all leads, tasks, tickets, and opportunities are actively tracked and progressing
• Ensure no items stall without visibility or follow-up
• Identify workflow gaps and implement process improvements
• Maintain clear visibility into operations, priorities, and next actions

Operations & Office Management

• Coordinate internal operations, meetings, and priorities
• Manage office logistics, organization, inventory, and vendor coordination
• Oversee equipment and supply management
• Handle client intake and onboarding coordination

Financial & Administrative Support

• Support invoicing, quote preparation, and proposal documentation
• Ensure billing accuracy and timely processing
• Assist with reporting and internal tracking

Project & Service Coordination

• Coordinate and drive project follow-ups across teams
• Perform ticket triage to ensure proper categorization, prioritization, and assignment
• Follow up on stalled tickets and ensure SLA adherence

Growth & Event Coordination

• Plan and coordinate local events (e.g., workshops, client events, and industry meetups)
• Assist with booking podcasts, speaking engagements, and partnerships
• Support lead follow-up and business development coordination

Vendor & Client Coordination

• Follow up with vendors, partners, and clients to ensure execution and accountability
• Handle client communications and administrative requests as needed

What Success Looks Like

• No missed follow-ups, dropped tasks, or stalled opportunities
• Clear visibility into operations, priorities, and next steps
• Tickets and projects consistently moving forward
• Accurate and timely invoicing and administrative processes
• Organized, audit-ready documentation and compliance tracking
• Successful execution of events and growth initiatives

Qualifications

• 25+ years in operations, coordination, project management, or executive support roles
• Strong organizational and time management skills
• High attention to detail and accountability
• Excellent written and verbal communication
• Ability to manage multiple priorities with minimal oversight
• Comfortable learning and managing multiple business systems and tools

Preferred Experience

• Experience in IT services, MSP, or cybersecurity environments
• Familiarity with CRM platforms, ticketing/PSA systems, or documentation tools
• Event planning or marketing coordination experience

Key Performance Indicators (KPIs)

• Invoice Accuracy Rate 98%
• Invoice Timeliness: 100% on-time billing cycles
• Quote Turnaround Time: < 2448 hours
• Ticket Triage SLA: 15 minutes during business hours
• Administrative Task Completion Rate 95%
• Inventory Accuracy 98%
• Client Intake Initiation: 24 hours
• Zero untracked or stalled tasks, tickets, or opportunities

Flexible work from home options available.