Senior Account Associate- Commercial Insurance- Remote

Senior Account Associate - Commercial Lines
Work Mode: Remote (Central and Eastern Time Zones Only) | Location/Supporting: Kissimmee, FL | Book Focus: Agriculture, Construction, Contractors

Remote work policy may require individuals residing within a 50-mile radius of a branch location to work onsite in a hybrid capacity. A dedicated, distraction-free workspace is required. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

About the Role
Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs.

Key Responsibilities

Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.

Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time.

Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters.

New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

Contract Review: Assist in reviewing contracts to ensure proper coverages are included.

Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.

System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.

Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.

Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.

Policy Compliance: Stay updated on company policies and procedures.

Continuous Improvement: Seek and adopt best practices to improve individual and team performance.

Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications

3+ years of customer service experience in the insurance industry

Thorough knowledge of insurance brokerage and client needs

Required active licensing, professional designation (CISR) preferred

Strong analytical, problem‑solving, and decision‑making skills

Exceptional customer service, communication, multitasking, and organizational skills

Proficiency in MS Office (Outlook, Word, Excel)

High School Diploma (or equivalent)

What We Offer

Competitive salaries and bonus potential

Company‑paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Professional growth and career progression opportunities

Respectful culture and work/family life balance

Community service commitment

Supportive teammates and a rewarding work environment

Salary Range
Expected pay range: 50-70K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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