Sales Coordinator

Sales Coordinator

The Sales Coordinator will join the Observation Deck Sales team and support the sales cycle through customer service, order processing, account support, and administrative coordination. This role will work closely with Sales Managers and cross-functional teams to process advance ticket orders, maintain accurate client and sales information, support group visits, coordinate FAM trips and events, assist with sales and marketing materials, and provide timely responses to customer and partner inquiries. The ideal candidate will have strong communication and organizational skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities include:

• Process advanced ticket orders using the Ventrata ticketing system
• Create, organize, and properly maintain all files for the Sales Department
• Notify Ticket Office & Operations Supervisors of large group visits and advance orders
• Update list of accredited agents and their contact information on an ongoing basis
• Assist sales team with coordinating FAM trips and events.
• Provide support to the sales managers on various projects and reports as needed
• Assist in the creation and development of sales and marketing materials
• Account development: Build and maintain relationships with existing and new customers/clients

Customer service responsibilities include:

• Respond to or create cases in Salesforce to answer and track all incoming customer issues and inquiries via phone and email
• Partner with the Sales Managers and other departments to resolve customer issues
• Ensure prompt response to all customer inquiries

Administrative duties include:

• Develop an in-depth knowledge of Ventrata to process orders and manage client data
• Maintain good organizational skills through time management, setting priorities, and accurate paperwork
• Assist sales managers with Salesforce CRM promptly after international sales missions, trade shows, and networking events
• Provide ongoing updates to the Sales Operations SOP
• Collaborate with the Sales team and other departments to track progress on projects using Monday.com
• Mail out brochures, posters, and sales information
• Perform other related duties as required

Marketing tasks include:

• Collaborate with OTA Manager on a cadence to support online travel agencies website audits
• Collaborate with Sales and Marketing to create, edit, and update written materials for travel trade, including product descriptions, travel trade training presentations, the travel trade section of the website, e-newsletters, and other relevant projects

What success looks like:

• Meet and exceed ESBOD service standards by answering all inquiries within 24 business hours
• Manage multiple inquiries and bookings simultaneously without compromising quality or accuracy
• Achieve established departmental KPI goals and targets
• Able to multi-task, solve problems, and manage time efficiently
• Strong collaborator and communicator

Required skills/abilities include:

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Knowledge of and interest in the Tourism and Travel industry a plus
• Excellent verbal and written communication skills
• Outstanding interpersonal and customer service skills
• Proven ability to drive results, meet deadlines, and exceed targets in a fast-paced and competitive environment
• Strong time management and organizational skills
• Ability to prioritize and work in a high-volume, fast paced environment
• Attention to detail and high level of accuracy
• Proficiency in a foreign language a plus
• Knowledge of Salesforce and Monday.com or similar technologies preferred

Education & experience:

• 1-3 years of related experience required
• Associate or bachelor's degree preferred

At ESRT, employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors:

• Adaptable you are a self-starter who's able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable you take a strong sense of ownership and accountability over your work
• Passionate you keep up with industry trends and are excited about the potential to propel the industry forward with a "roll-up-your-sleeves" attitude
• Curious you consistently look for new ways to work smarter, not just harder
• Ethical you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive you possess a service-oriented attitude with excellent follow through

Benefits include:

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

Well-being includes:

• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

$65,000 - $75,000 a year Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.