Sales Agent

Sales Agent

We are seeking motivated and customer-focused sales agents to join our growing team. In this role, you will be responsible for assisting Medicare-eligible beneficiaries in understanding their healthcare options and enrolling in plans that best fit their needs. Agents will handle inbound and outbound calls, educate clients on plan benefits, and ensure compliance with all CMS (Centers for Medicare & Medicaid Services) guidelines.

Key Responsibilities

• Handle inbound and outbound sales calls with professionalism and urgency.
• Educate prospective clients on Medicare Advantage (MAPD), Prescription Drug Plans (PDP), and Medicare Supplement options.
• Assess client needs and recommend suitable products based on eligibility, healthcare requirements, and budget.
• Accurately complete applications using enrollment platforms while ensuring compliance with CMS regulations.
• Maintain knowledge of carrier products, plan changes, and industry updates.
• Meet and exceed individual sales goals and call performance metrics.
• Document call notes and update CRM systems in real time.
• Provide excellent customer service while building trust and rapport with clients.
• Adhere to all compliance, script, and disclosure requirements.

Qualifications

• High school diploma or equivalent
• 1+ years of sales experience in a call center environment preferred; Medicare sales experience strongly desired.
• Strong verbal communication and active listening skills.
• Ability to work in a fast-paced, high-volume environment.
• Comfortable using CRM systems, quoting tools, and enrollment platforms (e.g., Sunfire, Connecture).
• Goal-oriented mindset with the ability to work independently and as part of a team.

Competencies & Skills

• Customer-First Mindset: Ability to educate and assist beneficiaries with empathy and patience.
• Sales Drive: Motivated to meet quotas and performance targets.
• Compliance Focus: Commitment to following CMS and company sales guidelines.
• Adaptability: Ability to handle objections and adjust communication style for different clients.
• Time Management: Ability to manage multiple calls, tasks, and deadlines effectively.

What We Offer

• Competitive base pay plus uncapped commission structure.
• Paid training with ongoing product and compliance updates.
• Licensing support (where applicable).
• Opportunity to qualify for sales incentives and recognition programs (e.g., President's Club, performance bonuses).
• Health, dental, vision, and retirement benefits (based on eligibility).
• Career growth opportunities in leadership and management.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at View email address on click.appcast.io.

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.