Call Center Representative- Onsite

Job Description

Job Description

BCforward is currently seeking a highly motivated Call Center Rep for an opportunity in Farmington Hills, Michigan USA

Position Title: Call Center Rep

Location: Farmington Hills, Michigan

Anticipated Start Date: ASAP

Please note that this is the target date, which is subject to change. BCforward will send official notice ahead of a confirmed start date.

• Start Date: August 3, 2026 (must be able to start no later than this date)
• Expected End Date: September 4, 2026
• Duration: Approximately 5 weeks

• Training Schedule: August 3 through August 21, Monday through Friday, 9:00 AM – 5:30 PM (30-minute lunch)
• Post-Training Schedule: Based on business needs, shifts may range between 8:00 AM and 9:00 PM, Monday through Friday

Pay rate: $21/ Hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• • Handles customer calls in a professional, courteous manner.
  • Provides accurate information to the customer. Explains products and policies so the customer can understand.
  • Handles some complex customer inquiries in areas of expertise.
  • Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.
  • Wherever possible help educate and convert the customer to a different or an additional self-service channel available.
  • Consistently offer more cost effective service channels.
  • Follows departmental policies and procedures, particularly in regards to customer confidentiality
  • Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
  • Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.
  • Perform any other duties assigned.
  • Continually learning and developing knowledge of Bank products and services.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• • High school education or equivalent. 
  • Must be able to perform data entry and basic computer skills.
  • Be able to understand and respond to customer inquiries in one or multiple product categories.
  • Excellent customer service skills and the ability to articulate and explain information clearly.
  • Previous customer service or call center experience preferred.
  • Excellent telephone communication skills are essential.
  • Must be able and willing to learn about Bank products and services.
  • Good problem solving skills.
    

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCforward’ s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.