In-Room Dining Order Taker AM (Part Time) - Pendry Chicago

Position Overview In-Room Dining Order Taker Job located at Pendry Chicago. Pay range $23.50–$24.00 hourly. Incentive pay such as commissions, piece rates, gratuities, and the like are excluded from the base hourly range. Benefits include 401(k) retirement plan with company matching, paid time off, hotel discounts, free meals, free uniforms and cleaning, and ongoing community outreach events. Responsibilities Answer incoming calls and take guests’ orders via phone or digital platforms and special requests. Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions. Accurately enter guest orders into the point‑of‑sale (POS) system, ensuring all special requests and modifications are correctly recorded. Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests. Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue. Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions. Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set‑up, data entry and filing, and checking orders as they go out. Assist with keeping the office clean and organized. Close out cash banks and pay out servers as needed. Deliver on guests’ expectations and create WOW moments. Perform additional duties as assigned that may be outside the scope of duties, based on business needs. About You Enjoy order taking and assisting others. Have a passion for the food and beverage industry. Be personable and engaging. Be open to learning, developing, and growing personally, and helping others do the same. Be trustworthy and have integrity. Must Haves Ability to work a flexible schedule, including weekends and holidays. Ability to collaborate in a team environment. Basic communication skills. Food and beverage experience is a plus. Benefits Free meals. Free uniforms and cleaning. Ongoing community outreach events. Associates’ events throughout the year. 401(k) retirement plan with company matching. Hotel discounts. Physical Requirements Ability to stand and move for extended periods during scheduled shift. Ability to lift and carry up to 50 pounds regularly. Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi‑regular basis. EEO Statement In the United States, we are proud to be an Equal Opportunity Employer – veterans and persons with disabilities. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation to apply should contact the People department directly at your preferred location. We maintain a drug‑free workplace and perform pre‑employment substance‑abuse testing. #J-18808-Ljbffr Montage Hotels & Resorts