Customer Service Representative

Company:Take 5 Oil Change

We invite you to join us at Take 5!

Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil.


We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions!

JOB DESCRIPTION:

Customer Service Representative
Remote (Eastern time)

The Customer Service Representative is responsible for providing timely responses to customer inquiries by telephone and/or email. They will receive post-service inquiries from Take 5 Oil Change customers in the US and open, maintain, and resolve customer care tickets on their behalf. The Customer Service Representative is responsible for following our procedures and guidelines to uphold our standard of care to customers.

This role will the Overall Take 5 Oil Change Brand Field Operations Team through our Five9 phone system platform and is a remote position. Must have good and direct internet connection.

What you'll Drive:

• Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center
• Open, maintain, and solve Customer Care tickets by recording issues and account information
• Using computer technology. manage large amounts of incoming emails and calls in a timely manner
• Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Leverage scripts for email and phone conversations to properly represent the company voice and tone
• Answer questions about damage claims and escalate to the proper manager to bring them to closure
• Prioritize tickets effectively
• Flexibly handle changes in policies or procedures

What you'll Bring:

• Proven customer support experience, ideally in the automotive industry
• Strong phone contact handling skills, empathy, and active listening
• Strong computer Center skills and capability to use Microsoft programs such as Outlook, Word, Excel, etc.
• Customer-focused and able to adapt/respond to different types of customers
• Excellent communication and presentation skills both externally and internally
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience
• Bilingual in English/Spanish is a plus

Hours & Shifts:

• Center Hours: Sunday 10am-5pm; Monday-Friday 7am-7pm; Saturday 9am-5pm ET
• Shifts determined several weeks in advance
• Weekend shifts rotated
• 40hr workweek with overtime available

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Position Location:
Louisiana

Compensation Range:
$14.10 - $25.10

Compensation Frequency:
Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here:

Get early access to 50% of your earned wages at any time through our myFlexPay program.