Support Analyst

You belong at a company that treats you like an Owner! Sammons Industrial is an employee‑owned family of businesses dedicated to becoming the preferred single‑source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you. Here are some ways we do that: Competitive Pay and Performance-Based Bonuses Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k) Training and Tuition Reimbursement Work/Life Balance Paid Holidays and Time Off Health and Wellness Benefits Tool Benefits, PPE/Uniforms, Safety Boot Program Life and Short Term Disability paid for by company How You’ll Make a Difference You’ll provide responsive, hands‑on technical support that keeps our employees connected, productive, and confident in the tools they use every day. Your work will help create a dependable technology experience while supporting a culture built on teamwork, service, and continuous improvement. What You’ll Do Deliver technical support for hardware, software, mobile devices, Microsoft 365, and Windows-based systems while resolving issues with professionalism and care. Manage IT assets, assist with software deployments, computer refreshes, user account administration, and documentation within our ticketing system. Troubleshoot hardware, software, networking, and identity access issues, identifying root causes and recommending improvements when needed. Create clear documentation, maintain accurate case notes, stay current on evolving technologies, and participate in on‑call support as needed. What You’ll Bring One or more years of experience supporting Windows 10/11 environments, Microsoft 365, Active Directory or Entra ID, and an IT ticketing system (Zendesk preferred). Experience supporting laptops, desktops, printers, and mobile devices, along with a solid understanding of basic networking fundamentals. Strong troubleshooting skills, excellent communication, and a genuine commitment to delivering exceptional customer service. A bachelor's degree in Computer Science, Computer Engineering, or equivalent experience is preferred. Microsoft Certified Professional (MCP) certification is a plus. Why You’ll Love Working With Us Join a team that values integrity, collaboration, and helping one another succeed. Build your skills while supporting meaningful work across a growing industrial organization. Enjoy a hybrid work environment (onsite M‑Th and work from your home office on Friday), with opportunities to learn, grow, and make a lasting impact every day. Job Details Pay Type: Salary #J-18808-Ljbffr