Appeals Section Manager
$7.87k - $9.78kCovered California
Overview Become the next leader of the Appeals Unit at Covered California. Join the Consumer Relations and Resolution (CR&R) Branch as the Appeals Section Manager. The Appeals Unit analyzes consumer appeals cases, prepares for hearings, and supports the Escalations Resolution and Special Projects Unit within the Branch. How Will I Make an Impact? As the Appeals Section Manager, you will play a key role in enhancing the consumer experience and serving our most vulnerable communities. You will coach and develop Appeals Unit Managers and Health Program Specialists, ensuring staff receive training, feedback, and support to succeed. We’re looking for a leader who is passionate about staff development, builds strong relationships, and thrives on digging into regulations in a fast-paced, high-volume environment. If you have leadership experience in a call-center and with Customer Relationship Management (CRM) systems, consider applying. Details about the Duty Statement are available in the job posting. Application Deadline: 9/18/2025 @ 11:59 pm PST Required Documents: Application, Resume and Statement of Qualifications (SOQ) You will find the Minimum Requirements in the Class Specification. $7,872.00 - $9,781.00 Desirable Qualifications Excellent leadership skills, with ability to develop and drive strategic vision of a team/unit, oversee the work of a team, use good judgement, and create a positive working environment. Ability to delegate responsibility, work with others effectively, and coach team to develop their capabilities. Experience interpreting, implementing and developing policies, procedures, regulations, laws or rules. Experience managing staff workload related to appeals, escalations, or complaints in a Service Center or similar setting. Excellent written and oral communication skills, including demonstrated ability to communicate effectively to a wide range of audiences. Ability to analyze and evaluate data and research in concert with organizational needs and present ideas and information effectively. Employee Benefits Covered California provides benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit the benefits page. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Strategy/Planning, Other, and Administrative Industries: Insurance, Government Administration, and Public Health #J-18808-Ljbffr Covered California
$7.87k - $9.78k
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