Bilingual - Full Time, Patient Care Coordinator (Front Desk) - Sexual and Reproductive Health

About HealthQ: Established in 1971, HealthQ is a non-profit organization providing sexual and reproductive health. HealthQ's mission is to provide exceptional reproductive and sexual health care to all who need it without judgment and without barriers. With convenient locations on Massachusetts’ North Shore and Merrimack Valley, we provide birth control, abortion care, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.

Role Summary: HealthQ is currently looking for a full-time Patient Care Coordinator (Front Desk) to participate in a team approach to provide administrative support to our health centers, ensuring efficient operations and quality care to our patients. This position will support health center operations by being responsible for patient check-in and check-out, collecting money at time of service, and registering of patients. This position requires an understanding of and commitment to quality healthcare and excellence in customer service.

Responsibilities

• Greet patients in a courteous, respectful, caring manner.
• Responsible for patient check-in and check-out, collecting money at time of service, and registering of patients.
• Collect copays and unpaid balance amounts and set up payment plans
• Inform patients about the availability of discounts based on income and MA Department of Public Health coverage in specific situations
• Assist patients in completing the Application for Discounted Care.
• Answer incoming calls and text messages for three health centers and triage appropriately.
• Obtain and document patient and appointment information in the electronic health record system (athenahealth).
• Communicate effectively and sensitively to patients from a wide range of backgrounds and ages.
• Maintain confidentiality and exercise sensitivity and a non-judgmental manner in dealing with sexuality and sensitive issues with clients.
• Encourage collection of feedback from patients via completion of patient satisfaction surveys.
• Enter referrals as received.
• Contact patients on upcoming schedule lists daily to reduce no-shows.
• Conduct verification of insurance benefits and document insurance coverage accordingly.
• Assist patients with HMO plans in obtaining referrals.
• Act as a liaison between patients and financial assistance funds (abortion, gender-affirming, etc.); notify the finance department of pledges as confirmed.

Requirements

Skills

• At least two (2) years of experience in customer service and/or health and human services experience.
• High School Diploma or the equivalent in education and closely related work experience.
• Bi-lingual in English and Spanish, preferred.

Abilities

• Dedication to and have passion for reproductive health, and the achievement of reproductive justice and health equity.
• Excellent verbal and written communication and active listening skills including the ability to communicate effectively with diverse audiences.

Other important details

This position is for 37.5 hours per week. The schedule for this position is Mon/Tues from 11:30 am - 7:30 pm and Wed/Thurs/Fri from 8:30 am – 4:30 pm.

HealthQ is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply!

Benefits

• Health insurance (75% employer paid)
• Dental and vision insurance
• Vacation (2 weeks) and sick (2 weeks) time
• Retirement plan (3% match after 1 year)
• Self-care benefit reimbursement
• Education reimbursement and more!