Customer Success & Product Support Lead

AJAIA

Job Description

Position Overview

The Customer Experience & Product Success Lead is responsible for ensuring that customers successfully adopt and use Ethos Intelligence products . This role owns the full customer support and onboarding experience prior to engineering escalation, ensuring that teachers, school leaders, and district technology teams receive timely assistance and clear guidance.

You will own the customer journey after the sale, ensuring schools, teachers, administrators, and district technology teams successfully adopt and use Ethos Intelligence's SaaS products. The role combines customer success, product support, onboarding, documentation, and product feedback, serving as the primary point of contact for customers before issues are escalated to engineering.

This is a proactive role focused on helping customers succeed. The right candidate will develop deep familiarity with the product, serve as a trusted resource for users, and actively contribute to improving the platform through structured feedback and insight.

You will represent the voice of the customer to the product and engineering teams.

Requirements

Bachelor's degree or equivalent experience
3–6 years of experience in one or more of the following areas:

Customer success or customer support in a SaaS environment
Product support or technical customer care
EdTech platform support or implementation

Strong written communication skills with the ability to clearly explain software functionality to non-technical users
Demonstrated ability to troubleshoot product issues and guide users through solutions
Experience using SaaS platforms and help desk tools
Strong organizational skills and ability to manage multiple customer issues simultaneously
Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:

Experience supporting EdTech or K-12 education technology platforms.

Familiarity with AI tools or generative AI applications.
Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
Experience creating help center documentation or knowledge bases
Ability to reproduce bugs and clearly document technical issues

Benefits

Competitive base salary + performance incentives
Professional development opportunities

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Customer Success & Product Support Lead in Fort Lauderdale, FL vacancy

part time support lead
$14.5 per hour
...Ensures all crew members are Wowing the Customer through personal contact with customers.... ...in place for a smooth daily operation. Supports the onboarding and ongoing training of associates... ..., helping them learn store policies, product knowledge, and operational procedures to...
Suggested
Hourly pay
Part time
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
Five Below
Fort Lauderdale, FL
2 days ago
Part time support Lead
Embrace the role of a Part-Time Support Lead at Five Below! Oversee daily store operations, drive sales, and deliver top-notch customer service. Support staff training, merchandising, and store management in a dynamic retail environment. Grow your le
Suggested
Part time
Five Below
Sunrise, FL
3 days ago
Support Lead Part Time
$13.5 per hour
...Ensures all crew members are Wowing the Customer through personal contact with customers.... ...in place for a smooth daily operation. Supports the onboarding and ongoing training of associates... ..., helping them learn store policies, product knowledge, and operational procedures to...
Suggested
Hourly pay
Part time
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
Five Below
Pompano Beach, FL
3 days ago
Accounting Support Lead
...Lead Accounting Support Accounts Payable Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company... ...we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and...
Suggested
Weekly pay
Work at office
Lennox International
Fort Lauderdale, FL
4 days ago
Clinical Support Coordinator
...CO040 Memorial Regional Hospital in Hollywood, Florida is looking for a dedicated support staff member to perform administrative duties in an assigned nursing area. Responsibilities include monitoring and reporting patient status, transporting patients as needed, and assisting...
Suggested
CO040 Memorial Regional Hospital
Hollywood, FL
2 days ago
Product Owner
...The Product Owner is responsible for maximizing the value delivered... ...aligning business objectives, customer experience, and operational needs... ...alignment across teams, and support confident decision-making throughout... ..., and acceptance criteria Lead backlog refinement and...
TalentoHC
Plantation, FL
4 days ago
Licensed Insurance Account Manager
$30k - $60k
...focused on fulfilling the needs of our customers and creating success for our team. My Unique Ability is... ...potential. Responsibilities Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer...
Base plus commission
Work at office
StaffMyAgency LLC
Fort Lauderdale, FL
a month ago
IT Support Team Lead
...Job Overview: Octagon Talent Solutions is seeking an IT Support Team Lead for one of our explosively growing client companies! This is... ...remotely. You'll combine technical expertise with exceptional customer service, working independently to handle complex issues, mentor...
Work at office
Remote work
Relocation
Octagon Talent
Fort Lauderdale, FL
22 days ago
Clinical Support Coordinator (Unit Secretary) - ER Deerfield Beach
...Administrative Support Unit Secretary Named Forbes America's Best Employer for Healthcare Professionals! Position Summary: Provide... ...Unit Secretary program or previous related experience Good customer-service and communication skills. Position Highlights and Benefits...
Local area
Night shift
Weekday work
Trinity Health
Fort Lauderdale, FL
3 days ago
Front Desk & Sales Support Coordinator
Job Title Key Responsibilities Qualifications Spring Footwear, Corp.
Spring Footwear, Corp.
Pompano Beach, FL
5 days ago
Product Manager
...The Product Manager is responsible for the strategic development, adoption, and continuous... ...Manager ensures the platform evolves to support operational efficiency, technical management... ...management skills with experience leading complex, multi-stakeholder initiatives. Outstanding...
Temporary work
MarineMax Brand
Fort Lauderdale, FL
4 days ago
Product Manager
$115.2k - $130k
...Position Overview We are seeking a Product Manager to develop and... ...users, rep agencies, sales, customer partners, and Category Managers... ...and supplier partnerships to support efficient execution of product... .... Proven track record of leading cross‑functional teams to drive...
Local area
Land ’N’ Sea Distributing
Pompano Beach, FL
1 day ago
Product Manager
...RELOCATION BioStem Technologies is a leading medical technology company... ..., cutting-edge wound care products, and surgical solutions... ...in the portfolio that engage customers and differentiate from... ...evidence for the portfolio to support successful market penetration and share...
Relocation
Night shift
BioStem Technologies
Fort Lauderdale, FL
4 days ago
Product Manager
...innovative medicines and health products for millions of people... ...Summary The Product Manager will support the development and execution... ...understanding of the business, customer needs, and performance... ...Environment policies, and HR policies. Leads with a global mindset that...
Contract work
Worldwide
Apotex
Fort Lauderdale, FL
4 days ago
Product Manager
$140k - $160k
...compensation types Annual Bonus We have an immediate opening for a Product Manager with a leading manufacturer of biologics/skin subs. This individual will... ...as a knowledge resource for the organization and its customers. Compensation Package: Base: $140,000 - $160,000 Bonus: $...
Full time
Immediate start
Remote work
Relocation
Lee Weber Group
Pompano Beach, FL
3 days ago
Licensed Insurance Account Manager
$30k - $60k
...focused on fulfilling the needs of our customers and creating success for our team. My Unique Ability is... ...Responsibilities Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer...
Base plus commission
Full time
Work at office
Gundie Bonner - State Farm Agency
Davie, FL
more than 2 months ago
Sr Lead Product Manager
...Senior Lead Product Manager, Data Delivery & Insights This is a uniquely high‑impact Lead PM... ...stakeholders, and external data vendors. Success in this role requires the ability to translate... ...APIs, and downstream integrations that support fan-facing and business‑critical use...
Immediate start
Shift work
Paramount Pictures
Fort Lauderdale, FL
3 days ago
Distributor Support Coordinator
...to provide increased value to both our customers and society. New, game-changing ideas and... ...? We are looking for a Distributor Support Coordinator (ECDIS and Voyage Data) with... ...related to navigation systems and voyage data products. The preferred location for this...
Wärtsilä
Fort Lauderdale, FL
19 hours ago
Seasonal Territory Support Manager
$1,050 - $1,100 per month
...objectives through in-store visual merchandising, product placement, Brand essentials, and... ...Territory Directors and Zone Managers to support and train District Sales Managers and Store... ...associate feedback and interaction. Lead and coach others remotely via email and phone...
Seasonal work
Work at office
Remote work
Flexible hours
Spencer Gifts
Fort Lauderdale, FL
3 days ago
Commercial Insurance Account Manager
...day, you will be maintaining customer relationships, marketing new... ...goals Provide structured support from within the organization... ...professional skills Create a friendly, productive, and cooperative working... ...core attributes will be successful and grow regardless of prior...
Work at office
Cothrom Risk & Insurance Services
Fort Lauderdale, FL
4 days ago
Remote Commercial Insurance Account Manager
$70k - $90k
...management experience and thorough knowledge of the insurance brokerage industry. The role includes various responsibilities such as customer service and policy management, with a competitive salary range of $70,000 to $90,000 per year based on experience. #J-18808-Ljbffr...
Work at office
Remote work
Insurance Office of America
Fort Lauderdale, FL
3 days ago
Remote Commercial Insurance Account Manager
...focusing on commercial lines in the agriculture and construction sectors. The role involves managing a book of business, ensuring customer retention, and directing an account management team. The ideal candidate will have over 3 years of account management experience or...
Work at office
Remote work
Insurance Office of America
Plantation, FL
5 days ago
Remote Commercial Insurance Account Manager
...ensuring retention. The role is fully remote for applicants in Eastern or Central Time Zones. As a key member of the team, you'll handle customer service requests, policy management, and provide service excellence across various duties. Candidates must have 5 years of account...
Remote work
Insurance Office of America
Pompano Beach, FL
1 day ago
Commercial Insurance Account Manager
...Insurance Services is a leading insurance agency in... ...looking for motivated, customer-focused professionals.... ...carriers to foster strong, productive relationships. What... ...: Provide day-to-day support to clients, including... ...needed. Qualifications for Success: Active Florida 2-20...
Temporary work
Work at office
Remote work
Flexible hours
One Insurance Services
Fort Lauderdale, FL
4 days ago
Senior Product Manager (Auto Lending) - Hybrid (USA) R0058266
$85.6k - $149.4k
Senior Product Manager (Auto Lending) - Hybrid (USA)... ...and product execution, leading go-to-market (GTM)... ...pipeline growth, and customer acquisition. Develop targeted... ...materials that support lender engagement and... ...critical decisions, achieve successful outcomes, and increase...
Full time
Work at office
Worldwide
Wolters Kluwer
Plantation, FL
2 days ago
Trucking Insurance Account Manager
...protecting policy accuracy, supporting retention, and making sure nothing... ...a timely, professional, and customer-focused manner Ensure... ...a positive team spirit; Puts success of team above own interests;... ...others; Improves processes, products and services; Continually works...
Work at office
Prestige International Insurance Gr Inc
Tamarac, FL
1 day ago
Insurance Account Manager
$45k - $65k
...available coverage options. You will work in a professional and supportive environment with the tools, training, and leadership needed to... ...strong organizational skills ~ High-level communication and customer service abilities ~ Tech-savvy with the ability to learn new...
Temporary work
Monday to Friday
Afternoon shift
DTRT Insurance Group
Coral Springs, FL
8 days ago
Commercial Insurance Account Manager
$45k - $65k
...Insurance Account Manager to support our Commercial Lines... ...~ Clear career path leading to Commercial Account... ...that invests in your success and supports your long... ...commercial insurance products and markets ~... ...Excellent communication, customer service, and time management...
Temporary work
Work at office
Monday to Friday
Afternoon shift
DTRT Insurance Group
Coral Springs, FL
5 days ago
Front Desk & Sales Support Coordinator
...Corporation | Full-Time | On-Site Reports to: Customer Service Manager Spring Footwear... ...detail-oriented, high-energy professional to support our headquarters office operations and... ...operational reports New Account Onboarding & Lead Management Serve as primary contact...
Full time
Work at office
Spring Footwear Corp
Pompano Beach, FL
3 days ago
Product Operations Coordinator
...brands to deliver comfort, style, and value. Product innovation, quality, and flexibility are the cornerstones of our success. We partner with retailers and consumers across... ...-oriented Product Operations Coordinator to support our Merchandising team. This role plays a...
Work experience placement
Seasonal work
Spring Footwear Corp
Pompano Beach, FL
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success & Product Support Lead. Be the first to apply!