FRONT DESK CLERK

Front Desk Clerk

The front desk clerk is responsible for processing patient clerical and billing information through Front Desk Intake and Discharge. This includes verifying insurance and collecting co-payments and co-insurance amounts, gathering charts and paperwork for the visit, reviewing the superbill for accuracy, processing the superbill in the billing system, and collecting any remaining balances due by the patient. It also includes assisting with other clerical and patient related requests made by co-workers and management.

Minimum Qualifications:

• Education: High school diploma or equivalent required. Medical assistant program completion preferred.
• Experience: Two years front desk or customer service experience preferably in a medical office.

Knowledge, Skills, and Abilities:

• Bilingual preferred-(English/Spanish)
• Experience using a computer, keyboard and mouse required
• Possess strong interpersonal and communication skills
• Calm, professional attitude in stressful situations and interactions
• High level of ethics in maintaining patient confidentiality
• Handles a multitude of tasks simultaneously. Deals with and/or solves stressful situations.
• Good listening skills, alert, analytic ability, problem solving ability with use of creative skills, good memory and concentration, good judgment, initiative and patience.
• Communicates with patients, physicians, and other staff in verbal and written form.

Physical and Mental Requirements:

• Stands, walks, sits, and converses most of the day.
• Carries relatively light materials.
• Exerts up to 20 pounds of force frequently including pushing, pulling, and/or reaching.
• Operates office equipment including computer, fax, and telephone.
• OSHA Category I: Duties performed routinely require exposure to blood, body fluid and tissue.
• This is a 4 day work week schedule to promote work/life balance.