Customer Care Associate

Are you ready to build a career that's not just a job but a meaningful journey? At Born Primitive, we offer more than just work - we offer a dynamic, collaborative environment where passion meets purpose. With exceptional work-life balance and a team that feels like family, you'll thrive both personally and professionally.

Born Primitive is proudly Veteran-owned and operated, deeply rooted in the values that make our nation great: sacrifice, honor, and unwavering commitment to freedom . We're inspired by the men and women who embody these principles, and we strive to carry their legacy forward. Our team members don't just work here - they reflect these values in everything they do, becoming a vital part of a mission larger than themselves.

If you're passionate about making an impact and want to grow with a company that stands for something greater, Born Primitive might be the perfect fit for you. Join us, and be part of a team that inspires and uplifts, every single day.

Overview:

The Customer Care Associate will serve as a versatile team member, seamlessly transitioning between addressing the needs of the customer to processing returned items as well as assisting in order fulfillment to ensure a smooth and efficient customer experience.


Responsibilities:

Returns Process:
• Scan, sort and organize returns inventory
• Process and handle customer returns in accordance with company policies
• Investigate and resolve issues related to product returns, ensuring customer satisfaction
• Collaborate with others on the Customer Care team to optimize processes and minimize return-related challenges

Customer Support:
• Provide exceptional customer service through various communication channels (phone, email, chat)
• Address customer inquiries, concerns, and issues promptly and professionally
• Collaborate with others on the Customer Care team to share insights and contribute to continuous improvement

Versatility and Adaptability:
• Quickly adapt to changing priorities and assist in areas with high demand
• Maintain a high level of proficiency to ensure effective support

Flexibility in Dynamic Work Environments:
• Recognize that the Customer Care Department may experience fluctuations in business demands
• Be flexible and able to switch gears constantly to meet the evolving needs of the business, including providing support to other departments
• Contribute to a collaborative and positive work environment, supporting team members during peak periods.

Software Proficiency:
• Demonstrate the ability to navigate multiple software platforms efficiently
• Utilize various tools and systems to process returns, manage customer inquiries, and streamline workflow
• Stay updated on changes and enhancements to software platforms to ensure optimal performance

Brand & Product Knowledge:
• Develop a deep understanding of Born Primitive's brand, products, and services
• Stay informed about product features, specifications, and updates
• Utilize brand and product knowledge to enhance customer interactions and provide accurate information

Minimum Qualifications:
• High School Diploma or equivalent
• Ability to work in a fast-paced environment and remain flexible to constant changes
• Effective communication skills
• Ability to work with a team
• Email and phone communication skills
• Ability to handle a vast variety of different tasks
• Computer skills and the ability to learn new programs quickly
• Create and maintain a quality, professional work environment and ability to maintain a positive relationship with all co-workers and colleagues
• Must be available to work flex schedule of Monday - Friday, 8 hours per day between 8:00am and 6:00pm. Occasional weekends and holidays.
• Must be willing and able to lift packages anywhere from 2-50lbs

Preferred Qualifications:
• Bachelor's Degree or Equivalent Work Experience
• 2+ years of related customer contact/ service industry experience
• Apparel Industry Experience