U-Box Sales Agent - Full Time (Remote)

Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America U-Haul is seeking driven individuals who embrace challenges and excel at connecting products and services with customer needs. Every inbound call is an opportunity to actively listen, provide excellent service, and make a lasting impact during what can be a stressful time for customers. U-Box Sales Agents work within defined guidelines, including following a script and advisories, to facilitate a seamless and efficient Reservation process and Customer journey. Compensation: $17-20/hour ($14.50 hourly base wage plus discretionary sales bonus, per Reservation). Note: Hourly base wage may be higher, depending on state or local minimum wage laws. Exclusive U-Haul Benefits Designed for Your Success: Career Growth & Development: Unlock your potential with on-the-job training and free online courses at U-Haul University – grow professionally while building a rewarding career. Comprehensive Health & Wellness Benefits (for eligible candidates): Enjoy full medical coverage, prescription plans, 24/7 access to a physician for your children, virtual doctor visits, along with dental and vision plans to keep you and your family healthy. Wellness Reimbursement Programs (for eligible candidates): Take care of yourself with reimbursements for gym memberships, Weight Watchers, registered dietician services, and the Mindset App. Financial Wellness & Protection: Secure your financial future with U-Haul Federal Credit Union membership, Dave Ramsey’s SmartDollar Program, tuition reimbursement, plus MetLife auto, home, and life insurance, LifeLock identity theft protection, and business travel insurance. Plans for Your Future: Build wealth with our Employee Stock Ownership Plan (ESOP) and take advantage of our 401 (k) savings plan for a comfortable retirement. Job Requirements: Exceptional interpersonal and communication skills, with a clear, articulate speaking voice, strong verbal communication, and a keen ability to actively listen. Proven ability to prioritize tasks, manage multiple responsibilities simultaneously, and efficiently navigate various business software applications. Completion of a job-related assessment is required for consideration. Please apply from the computer you plan to work on instead of your cell phone to ensure the assessment is completed successfully. Scheduling Requirements: Must be able to commit to and work 40 hours per week between 10:30 AM – 7:00 PM Arizona time. Must be able to work at least one 8-hour shift on either Saturday or Sunday, per week. Availability to work on holidays is required to provide continuous support for customers year-round. On these holidays, you may be asked to adjust your schedule beyond your usual availability to meet business needs. Work From Home Requirements: Requirements apply at all times while working, including during the application process, education and technical support. All work duties, including initial education, must be performed from your home address in a private, quiet workspace free from distraction or interruptions from household members or activities. Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours. A personal home computer, headset, webcam and internet service that meets the technical requirements listed below. Video conferencing is required and is our primary method of communication. Video conferencing should mirror working together in office; web cams always turned on, positioned for clear face-to-face communication, work-appropriate dress code and home-office background, with no virtual or blurred backgrounds allowed. Additional work from home requirements apply and will be reviewed during the application process. Technical Requirements: Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply. Computer Specifications Operating System: Windows 11 RAM: 16GB minimum (32GB recommended) Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) Storage: SSD with at least 5GB free space Additional Hardware Webcam (external or built-in) USB headset (wired) Internet Speeds Ping: under 100 Download: 50MB minimum (100MB recommended) Upload: 5MB minimum (10MB recommended) Initial Education/Training: Our paid, dynamic four-week training program is designed to quickly build on your existing skills and prepare you to independently assist U-Haul customers. The program combines instructor-led discussions, role-playing, interactive games, simulations, videos, and e-learning modules through U-Haul University. Our instructors, who bring real-world experience from the front lines, will guide and support you every step of the way, ensuring you’re ready to confidently handle customer calls starting in your first week. Physical Demands: The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking back-to-back phone calls using a wired headset. Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, FL, HI, IL, ME, MD, MA, MI, MN, MO, NE, NV, NJ, NM, NY, OR, RI, WA, or the District of Columbia. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.