Product Testing Analyst

Product Testing Analyst

Nashville, TN (Hybrid - 2-3 days onsite)

Hybrid role

12-month contract (possible extension)

Travel: None

Compensation: Starting at $30 per hour, DoE

ABOUT THE ROLE

Our client is seeking a Product Testing Analyst for a 12-month contract in Nashville, TN (hybrid schedule, 2-3 days onsite). This role partners closely with product, operations, and technical teams to support the current EHR platform through testing, implementation, and ongoing support of EHR applications. The analyst will ensure systems are properly configured, tested, monitored, and supported to minimize customer impact and improve the user experience. This position is ideal for someone with a clinical background interested in learning technology, or a technical professional interested in learning clinical workflows.

WHAT YOU'LL DO

• Develop and execute complex test plans for EHR products
• Support EHR implementation, upgrades, and ongoing operations
• Troubleshoot and resolve production and customer issues within SLAs
• Collaborate with product teams, vendors, and service operations to resolve system issues
• Analyze incident trends and help implement automation or permanent fixes
• Participate in change validation testing, patch validation, and system updates
• Document business and technical requirements
• Maintain system integrations and data flow documentation
• Create training materials and knowledge base documentation
• Ensure proper monitoring, alerting, and system performance
• Coordinate downtime, upgrades, and change management activities
• Provide after-hours/on-call support as needed

WHAT YOU BRING

• Bachelor's degree required
• 5+ years' experience in product support, testing, or healthcare IT
• Experience with software testing and IT service management processes
• Ability to collaborate across technical, operational, and clinical teams
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication skills
• Experience documenting requirements, system integrations, and training materials
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Willingness to provide after-hours/on-call support as needed

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.


EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.


Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.


Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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