IT Field Technician

IT Field Technician

Summary/Objective The IT Field Technician will be responsible for managing and coordinating IT-related activities within the organization. This role requires a detail-oriented individual with excellent customer service skills to ensure smooth and efficient IT operations. Essential Functions Provide remote and onsite technical support and assistance to employees and clients Coordinate with external vendors and service providers for IT-related services Monitor and troubleshoot IT issues, ensuring timely resolution Maintain accurate records of IT assets, configurations, and user requests Assist in the implementation and maintenance of IT policies and procedures Conduct regular IT audits and ensure compliance with security protocols Provide training and support to users on IT systems and applications Ability to travel frequently and remain eligible to operate a company vehicle or a personal vehicle for company purposes per Fleet Safety Management policy Perform other duties and responsibilities as assigned Qualifications Proven experience in an IT support or coordination role Basic technical knowledge of IT systems, networks, and software Excellent problem-solving and troubleshooting skills Detail-oriented with strong organizational skills Ability to provide friendly and effective customer service Strong communication and interpersonal skills Ability to work independently and as part of a team Relevant certifications (e.g., CompTIA A+, ITIL) are a plus Competencies Problem Solving Communication Skills Time Management Team Collaboration Technical Capacity Customer/Client Focus Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This role is primarily based at the company's main office, with regular travel to active construction job sites as needed. The IT Field Technician will work in both office and field environments, supporting staff with technical issues related to hardware, software, networking, and site connectivity. Job sites may vary in location and working conditions, requiring adaptability and awareness of safety protocols. The position involves a mix of independent work and collaboration with project teams, field staff, and vendors. The work culture is professional, friendly, and team-oriented, with a strong focus on practical problem-solving and responsive support. Flexible hours and full-time or part-time options are available. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role requires the ability to perform physically active tasks, including lifting and transporting IT equipment (up to 50 lbs), climbing stairs or ladders, and working in a variety of environments such as construction trailers or unfinished job sites. The technician may be required to crouch, kneel, or work in confined spaces to install or troubleshoot equipment. Regular travel between office and job sites is expected, sometimes in varying weather conditions. Proper adherence to safety protocols and use of personal protective equipment (PPE) is essential when working on-site. Position Type/Expected Hours of Work This position may be full-time or part-time. Typical hours are Monday to Friday, 8:00 a.m. to 5:00 p.m., with occasional work outside these hours when required to support job site operations or urgent issues. Travel This position may require frequent travel. Required Education and Experience Proven experience in an IT support or coordination role, and basic technical knowledge of IT systems, networks, and software required. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. Additional Eligibility Qualifications Must pass a pre-employment screen, including but not limited to a drug and alcohol screen, background check, motor vehicle records check, reference check and physical (if applicable). Current and valid driver's license in the state of permanent residence (must be insurable by Jaynes automobile insurance carrier in order to drive a Jaynes vehicle). Must be eligible per Fleet Safety Management policy to operate a company vehicle or a personal vehicle for company purposes. Work Authorization Jaynes Corporation requires that all employees be legally authorized to work in the United States. Any person employed by Jaynes must complete the federal Employment Eligibility Verification Form (I-9) and will be entered into the federal E-Verify system. AAP/EEO Statement All employment decisions at Jaynes are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national, social, or ethnic origin, age, disability, genetics, sexual orientation, or any other status protected by the laws or regulations in the locations where we operate. Jaynes will not tolerate discrimination or harassment based on any of these characteristics. Benefits Jaynes Corporation is an employee-owned company and offers an exceptional benefits package. In addition to a competitive base salary, regular full-time employees are eligible for medical, dental, and vision insurance; a health savings account (HSA); dependent care flexible spending account (FSA); company-paid and supplemental life insurance; long term & short term disability insurance; cancer, accident & hospital indemnity coverage; retirement planning including 401k and Employee Stock Ownership Plan (ESOP); bonus plan; paid holidays; and up to 5 weeks of paid leave. Additional wellness benefits include an on-site healthcare clinic for employees and their dependents, a comprehensive employee wellness program that includes financial incentives, free weekly yoga classes, an employee assistance program (EAP), and a fitness membership reimbursement program. Regular part-time employees and interns are eligible for limited benefits. PLEASE NOTE: Job descriptions are designed and intended only to summarize the essential duties, responsibilities, qualifications, and requirements for the purpose of clarifying the general nature and scope of a position's role as part of the overall organization. Rev. 09.25 Job descriptions do not list all tasks an employee might be expected to perform, and they do not limit the right of the supervisor to assign additional tasks, or otherwise modify duties to be performed, even if seemingly unrelated to the basic job.