Rep, Member Service

Job Title

Perform all member service-related functions in a timely and accurate manner. Effectively consult with members and prospective members on credit union products and services, while providing financial well-being solutions tailored to individual needs.

Role and Responsibilities

The role includes:

1. Proficiently process consumer loans from application to close, including ancillary product sales.
2. Interview members/prospective members to identify, consult and fulfill their present and future financial and lending needs.
3. Provide financial coaching and product recommendations aligned with member goals.
4. Build and maintain favorable member relationships.
5. Assist members with loan servicing and credit guidance.
6. Meet or exceed individual sales goals to align with and support branch PMO's.
7. Represent the credit union professionally at branch and external business development events.
8. Support daily branch operations and assist in training new staff as needed.
9. Conduct all member service transactions including deposits, withdrawals, transfers, payments, and account maintenance.
10. Ensure accuracy and timeliness in all financial transactions.
11. Maintain accurate member records and documentation.
12. Comply with internal policies and external regulations.
13. Successfully complete all required registrations or certifications as needed.
14. Utilize digital tools to enhance member experience and streamline operations.

Qualifications and Education Requirements

The qualifications include:

• High School Diploma or equivalent.
• Minimum 2 years' experience in Financial Institution, cash handling, and/or retail sales is preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to consistently represent the credit union, in a positive and professional manner at branch and outside business development events.
• Ability to multi-task, and to work well under pressure.
• Team-oriented with the ability to work independently.
• Demonstrate intermediate proficiency in Windows PC applications and BCU systems.
• Willingness to pursue ongoing professional development and financial coaching certifications.
• If work location is in Puerto Rico: Fully Bilingual (English & Spanish) and has the ability to travel to other island areas if necessary.

BCU Shared Values: We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner.