Member Services Administrator

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Job Overview:

The Member Services Administrator is responsible for supporting the operations of the association and the member experience by assisting members with administrative needs at the front desk/reception area of the onsite LARMAC business office.

The Community of Ladera Ranch is located in South Orange County. The community is managed by Ladera Ranch Maintenance Corporation (LARMAC) which consists of over 8,000 homes. The community is spread out across 4,000 acres of landscape, parks, trails, pools, clubhouses, reservable indoor and outdoor spaces, water park, skate park, sports fields, tennis/pickleball courts and more.

Compensation: $22-$24

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job

classification. Not all duties assigned to every position are included, nor is it expected that all

positions will be assigned every duty.

• Responsible for all front desk operations, including but not limited to greeting residents and guests, answering the telephone, clerical activities, interfacing with residents, and other duties as necessary.
• Handle all aspects of issuance of resident identification access cards and gate transponders, and general onboarding of new residents.
• Assist in monitoring adherence to facility policies and guidelines.
• Responsible for registering, recording and monitoring facility rentals.
• Respond to resident inquiries regarding work orders and provide updates to residents.
• Respond to emails and voicemails in a professional and timely manner in accordance with standard operating procedures.
• Correspond with team members, residents, Board members, committee members, and vendors on a regular basis.
• Attend evening LARMAC Board meetings as requested.
• Attend all company mandatory functions.
• Utilizes technology as applicable to perform job functions.
• Follows quality system procedures.
• Ensure the representation of a positive organizational image to residents, business partners, community organizations and surrounding communities.
• Other projects and opportunities as may be deemed needed and appropriate for this position.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill and/or

ability required.

• Must possess strong customer service skills and good judgment and critical thinking skills.
• Excellent written and oral communication skills.
• Must be detail oriented and able to handle multiple tasks.
• Learn, utilize and update the Company provided tools such as Connect and Trello on a routine basis.
• Must have the ability to effectively communicate with vendors, staff and clients, verbally and through written correspondence.
• Must be resourceful and a creative problem solver.
• Advanced interpersonal and communication skills, working collaboratively and influencing others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions.
• Clearly communicates and holds self and others accountable by owning issues, solving problems and continuously seeking and providing feedback, regardless of source.
• Works openly with others through honesty, integrity, and authenticity.
• Proficient in speaking, reading, and writing English as this position requires interfacing verbally with the public, tenants, their peers, supervisors, and executives.
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service.

Education & Experience:

• Bachelor's degree/college credits preferred or equivalent experience.
• Basic knowledge of Microsoft Office applications, especially Outlook, Word and Excel
• Excellent written, grammar and verbal communication skills
• Proficient in English; bilingual Spanish helpful

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around office and throughout the property.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures at times.
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
• Must be able to respond to phone calls and emails and communicate to staff, residents, and vendors in a timely manner.
• Consistent and regular attendance required.

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Tools & Equipment Used:

• Valid California State Driver's License and state-mandated insurance

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive ; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.