Software Architect- Salesforce

Software Architect

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Architect within PNC's Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Cleveland, OH, Birmingham, AL.

The Ideal candidate will have 8–12+ years in solution / enterprise architecture. Strong experience with Salesforce enterprise platforms. API & integration design experience. Architecture governance & review experience. Ability to drive decisions across multiple stakeholders. Nice-to-Have (PNC-relevant) Banking / financial services domain. Case management or servicing platforms. Workflow engines (Flowable, Camunda, Pega Flow, etc.). Regulatory / risk-sensitive environments. Preferred skills: Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud. Salesforce metadata-driven architecture. Multi-tenant architecture, governor limits, licensing constraints. Declarative vs programmatic design tradeoffs. End-to-end solution design (experience → orchestration → data → integration). Object and data model design. Security model design (profiles, permission sets, sharing, Shield). Scalability and performance design. Architecture blueprints and decision records. Event-driven patterns (Platform Events, CDC). Identity & access integration. Core system integration patterns (banking / servicing platforms). Establishing standards and best practices. Architecture reviews and design approvals. Translating business intent into technical design.

This role is a senior Salesforce-focused technical leadership position responsible for designing and guiding cross-functional, multi-platform enterprise solutions. It spans solution, application, data, integration, and business architecture, requiring close collaboration with business partners, architects, and development teams to deliver high-quality solutions aligned to next-generation architectures. The role emphasizes strategic direction, system and application architecture, and hands-on technical guidance across Salesforce platforms (Sales, Service, Marketing Cloud) using modern development, integration, and CI/CD practices. The individual is expected to lead through influence, drive consensus, mentor teams, and develop long-term technology strategies based on business and industry trends, with high visibility to senior leadership and partners.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.