Referrals Specialist

Referrals Specialist Sidekick Therapy Partners Knoxville, Tennessee, United States About this position About Us Sidekick Therapy Partners is a leading pediatric private practice serving over 5,000 children weekly across 50+ school districts, daycares, preschools, and outpatient clinics across Tennessee and North Carolina. Location: 310 Corporate Drive NW Knoxville, TN 37923 Onsite M-F Type: Hourly, Full Time The Referrals Specialist plays a key role in supporting Sidekick's school-based services by managing and processing client referrals from intake through completion. This position ensures all orders are handled accurately, TennCare verifications are completed and distributed in a timely manner, and documentation meets all compliance standards. In addition, this role will support front-desk coverage, as needed. This role is ideal for someone who enjoys organization, multitasking, and working in a fast-paced environment with a mission-driven team. Responsibilities: Monitor referral progress and follow up when needed. Receive, review, and process physician orders and patient documentation. Ensure all documents meet state, insurance, and internal compliance standards. Verify documents are properly labeled, complete, and assigned to the correct patient. Process school orders for TennCare and School Pay clients. Complete insurance verifications for TennCare and commercial plans. Follow up on Problem Alerts, Failed Documents, and Stopped Orders. Collaborate with internal teams to resolve documentation or verification needs promptly. Identify opportunities to improve referral workflows and efficiency Assist with front-desk coverage, as needed Qualifications: Prior experience in administrative healthcare operations preferred. Strong attention to detail and organizational skills. Ability to manage time effectively and switch between tasks. Strong written and verbal communication skills. Ability to learn and navigate electronic health record (EHR) systems. At Sidekick, we're proud to be a Woman-Led Top Workplace and a Knoxville Top Workplace for five consecutive years, as well as a Top Workplace USA . Our culture prioritizes flexibility, clinical excellence, and work-life balance, empowering therapists to make a meaningful impact on the children we serve. #J-18808-Ljbffr Sidekick Therapy Partners