Triage Engineer - Infotainment

Job Description

Job Description

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Position Summary

• The Infotainment Triage Engineer is responsible for the initial investigation, diagnosis, prioritization, and coordination of software and hardware issues affecting vehicle infotainment systems.
• This role serves as the first level of technical analysis for issues reported during development, validation, launch, and post-production phases.
• The engineer works across multiple infotainment domains including QNX, Android-based platforms, connectivity, diagnostics, CAN communications, cybersecurity interfaces, telematics, and cloud-connected services.
• The objective is to rapidly identify root cause ownership, drive issue resolution, and ensure high-quality customer experiences across Client infotainment products.

Key Responsibilities
Issue Triage & Investigation

• Analyze and prioritize infotainment-related issues reported by validation teams, integration teams, suppliers, manufacturing, dealerships, and customers.
• Perform initial root cause investigations and determine ownership of defects.
• Review logs, traces, system dumps, and diagnostic information.
• Reproduce issues in bench and vehicle environments.
• Support defect tracking and escalation processes.
• Manage critical issue prioritization during vehicle development and launch phases.

Technical Troubleshooting

• Investigate issues related to:
• Infotainment systems
• Android Automotive platforms
• QNX-based platforms
• Multimedia applications
• Navigation systems
• Connectivity services
• Voice recognition systems
• Bluetooth, Wi-Fi, USB, and smartphone integration
• Apple CarPlay and Android Auto
• Over-the-Air (OTA) updates
• Telematics and cloud services
• Utilize systematic troubleshooting methodologies to isolate software, hardware, network, or integration failures.

Communication Networks & Connectivity

• Analyze vehicle communication issues involving:
• CAN
• CAN FD
• Ethernet
• LIN
• SOME/IP
• DoIP
• Diagnostic communication protocols
• Support investigation of communication between:
• Head Unit
• Telematics Control Unit (TCU)
• Instrument Cluster
• Gateway Modules
• Mobile Devices
• Backend Cloud Services

Diagnostics & Log Analysis

• Perform diagnostic activities using OEM and industry-standard tools.
• Analyze:
• DTCs
• CAN logs
• Network traces
• Android logcat files
• QNX system logs
• Crash dumps
• Performance traces
• Support UDS and DoIP diagnostic activities.
• Validate software fixes and corrective actions.

Cross-Functional Collaboration

• Coordinate with:
• Software development teams
• System architects
• Integration teams
• Validation teams
• Suppliers
• Program management
• Connectivity and cloud teams
• Ensure clear communication of issue status, technical findings, and risk assessments.

Continuous Improvement

• Develop troubleshooting guides and triage procedures.
• Improve issue detection and diagnosis efficiency.
• Support lessons learned and root cause prevention activities.
• Contribute to quality and reliability improvements across infotainment programs.

Required Qualifications
Education

• Bachelor's Degree in:
• Electrical Engineering
• Computer Engineering
• Computer Science
• Software Engineering
• Related technical discipline

Experience

• 3+ years of experience in automotive embedded systems, infotainment, connectivity, or software integration.
• Experience with automotive development processes and issue tracking systems.

Technical Skills
Infotainment Platforms

• QNX
• Android Automotive OS
• Embedded Linux (preferred)
• Vehicle infotainment architectures

Automotive Communications

• CAN
• CAN FD
• Ethernet
• LIN
• UDS
• DoIP
• SOME/IP

Diagnostic & Analysis Tools

• CANoe
• CANalyzer
• Vehicle Spy
• Wireshark
• ADB
• Android Logcat
• Jira
• Confluence

Connectivity & Networking

• TCP/IP
• Wi-Fi
• Bluetooth
• Cellular communication
• Cloud-connected services
• Internet communication protocols

Troubleshooting Techniques

• Root Cause Analysis (RCA)
• 5 Why Analysis
• Fault Isolation
• Problem Reproduction
• Log Analysis
• Failure Mode Investigation
• Data Correlation Techniques
• Systems-Level Debugging

Software Knowledge

• Embedded software architecture
• Middleware concepts
• Application lifecycle management
• Software integration processes
• Release management principles

Preferred Qualifications

• Experience with Client infotainment platforms.
• Knowledge of Android Automotive application framework.
• Experience with QNX SDP environment.
• Knowledge of OTA update systems.
• Experience with cybersecurity concepts in connected vehicles.
• Understanding of telematics and connected services architecture.
• Familiarity with Agile development methodologies.
• Experience supporting vehicle launches.

Key Competencies

• Strong analytical and problem-solving skills.
• Ability to rapidly assess technical issues and determine ownership.
• Excellent troubleshooting and debugging capabilities.
• Strong communication and cross-functional collaboration skills.
• Ability to manage multiple high-priority issues simultaneously.
• Customer-focused mindset.
• Ability to work in fast-paced automotive development environments.

Success Metrics

• Reduction in issue triage cycle time.
• Accurate assignment of defects to responsible teams.
• Improved root cause identification efficiency.
• Support of successful vehicle program launches.
• Reduction in recurring infotainment quality issues.
• Timely closure of critical software and integration defects.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.