Employee Relations Manager

Job Description

Job Description

We are looking for an experienced Employee Relations Manager to support a hospitality organization in Rancho Palos Verdes, California. This Long-term Contract position will focus on fostering a fair, structured, and compliant workplace by addressing employee concerns, guiding workplace reviews, and partnering with leadership on sensitive people matters. The ideal candidate brings strong judgment, excellent documentation skills, and the ability to manage several active cases in a large employee population.

Responsibilities:
• Oversee employee relations matters by responding to workplace concerns, reviewing complaints, and guiding issues through a consistent resolution process.
• Conduct workplace investigations, including gathering facts, meeting with involved employees and leaders, and preparing clear summaries and supporting documentation.
• Maintain accurate case records, track open matters, and provide timely reporting to ensure follow-up steps are completed appropriately.
• Partner with managers and department leaders to address performance and conduct concerns while promoting fair and compliant practices.
• Support the development and refinement of standard operating procedures, employee relations workflows, and related documentation to strengthen organizational consistency.
• Collaborate with internal stakeholders, including HR and leadership teams, on sensitive employee matters and recommended next steps.
• Assist with manager-facing investigations by organizing details, documenting findings, and helping ensure a thorough review process.
• Coordinate with external staffing partners as needed for line-level administrative support connected to employee relations activities.• Demonstrated experience managing employee relations issues in a mid-sized to large organization.
• Strong background leading workplace investigations and documenting findings in a clear, objective manner.
• Knowledge of labor and employee relations principles, including performance management practices and local employment law.
• Ability to manage multiple active cases at once while maintaining accuracy, discretion, and sound judgment.
• Experience partnering with leaders to resolve employee concerns and improve workplace processes.
• Excellent written and verbal communication skills, with the ability to conduct interviews and prepare thorough summaries.
• Industry experience in hospitality is helpful, but candidates from other complex operational environments are also welcome.