Senior Scrum Master

Senior Scrum Master

The Senior Scrum Master enables one or more Agile teams to deliver reliable, incremental value by facilitating Scrum and Kanban practices, coaching team members and Product Owners, and improving end-to-end flow. As UFCU continues its digital transformation journey, this role plays a key part in maturing our Agile practices — bringing experience, patience, and a servant-leader mindset to a team that is actively growing its capabilities.

This position removes impediments, strengthens empiricism and self-management, and collaborates with cross-functional partners to improve delivery predictability, quality, and member outcomes. Exceptional interpersonal skills, a strong coaching orientation, and the ability to build trust across business and technology teams are essential. Familiarity with financial services environments, including their regulatory landscape and stakeholder complexity, is a strong advantage.

The Senior Scrum Master reports to Enterprise Transformation Office Leadership.

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed: We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.

Possibilities Reimagined: We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity: We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions:

• Agile Process Facilitation: Facilitate Sprint Planning, Daily Standups, Sprint Reviews, Sprint Retrospectives, and Backlog Refinement — ensuring each event is purposeful, time-boxed, and produces clear decisions and follow-ups.
• Scrum Team Delivery: Enable the Scrum team to meet sprint goals by fostering transparency, removing impediments, and coaching on Agile practices.
• Continuous Improvement and Change Enablement: Facilitate retrospectives and improvement workshops that help teams meaningfully inspect and adapt.
• Delivery Transparency and Alignment: Partner with Product Owners and stakeholders to ensure backlog items align with roadmap and business objectives.
• Leadership and Organizational Coaching: Model servant leadership: support the team's autonomy, shield them from unnecessary interruptions, and create conditions for high performance.

Knowledge/Skills/Abilities:

• Agile frameworks (Scrum, Kanban) and scaled practices (SAFe 6.0 or similar).
• Expert facilitation of Scrum events and collaborative workshops.
• Influence without authority: coaching across teams and stakeholders in a growing Agile environment.

Core Competencies:

• Demonstrating Member Obsession: Puts themselves in the Member's shoes, looks for friction points, makes it personalized and easy.
• Demonstrating Performance Excellence: Sets standards for elevating excellence, ensures elevated quality, takes responsibility, conducts continuous improvement.
• Demonstrating Innovation: Challenges current thinking, approaches change with a positive mindset.

Minimum Qualifications:

• Seven (7) of Scrum Master and/or project management experience, including managing multiple teams or workstreams simultaneously.
• Demonstrated experience working in an Agile environment, supporting two or more Agile teams.
• Must be bondable.

Preferred Qualifications:

• Active Agile certification such as CSM, A-CSM, PSM, SAFe Scrum Master, or PMI-ACP. (A relevant degree or PMP may substitute; we value demonstrated capability over credentials alone.)
• Experience in financial services, banking, credit unions, or similarly regulated industries.
• Hands-on experience with flow-based metrics, forecasting, and visual management techniques.
• Familiarity with scaling frameworks (SAFe, LeSS, or View email address on click.appcast.io) in organizations actively building Agile maturity.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone and virtual communications requiring the ability to effectively and accurately explain complex information.

Work Environment:

• This position is available to work from home 50% of the time. This schedule may change at UFCU's discretion and as business needs dictate.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.