Call Center Agent Bilingual

Call Center Agent (Bilingual Spanish)

As a Call Center Agent (Bilingual Spanish), the role is a key part of the ampliFI team, representing clients and delivering on the promise of exceptional cardholder engagement. The position involves creating positive first impressions and building strong, lasting relationships by providing prompt, friendly, professional, and personalized service whether over the phone, via email, or through chat.

Responsibilities include assisting members participating in clients' Reward Programs, answering questions, guiding them through the process, and ensuring they feel heard, supported, and valued at every step. This role requires being on-site weekly from Tuesday through Thursday following completion of training.

Training Schedule: The training program begins with a 3-week, paid, in-person session at the Naperville, IL headquarters, held Monday through Friday from 9:00 a.m. to 5:00 p.m. Post-Training Work Schedule: Upon completion of the 3-week, in-person training program, participants will have access to one of the following call center schedules:

• Schedule 1: Tuesday through Friday 1:30pm-10pm and Saturday 10:30am-7pm (Monday/Sunday Off)
• Schedule 2: Tuesday through Friday 1:30pm-10pm and Saturday 8am-4:30pm (Monday/Sunday Off)
• Schedule 3: Monday through Friday 1:30pm-10pm (Sunday/Saturday Off)
• Schedule 4: Monday through Friday 1:30pm-10pm (Sunday/Saturday Off)

Essential Skills and Experience:

• High school degree or higher.
• Excellent verbal and written communication skills, with the ability to explain procedures clearly.
• Proficiency in basic computer applications.
• Strong problem-solving and troubleshooting abilities.
• Ability to manage multiple tasks, systems, and priorities simultaneously.
• Accurate data entry and recordkeeping.
• Conflict resolution and issue escalation skills.

Key Competencies and Attributes:

• Empathy, patience, and professionalism in all customer interactions.
• Adaptability and comfort working in a fast-paced, dynamic environment.
• Positive attitude, resilience, and solution-oriented mindset.
• Team collaboration and willingness to support peers.
• Attention to detail and commitment to quality.
• Proactive approach to anticipating customer needs and resolving issues.

Work Arrangement: Based at ampliFI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.

Physical Requirements: This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.

The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $18.50/hour.

About ampliFI: At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.

Benefits and Perks:

• Competitive pay plus 401(k) with employer match
• Medical, dental, vision, and life insurance
• Voluntary caf plans, including voluntary life, accident, hospital, critical care, and parking/transit options
• Tuition Reimbursement
• Paid time off, company holidays, and parental leave
• Employee Assistance Program
• Hybrid work environment with flexible hours
• Onsite perks including gym access and snacks
• Employee recognition programs celebrating milestones and achievements
• Growth opportunities within a supportive, team-oriented environment

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.