Contact Center Customer & Sales Representative

Job Description

Job Description

• Naperville, IL (Onsite)
• $18.25/hr + Uncapped Commission ($19.25/hr for bilingual Spanish speakers)
• Monday-Friday, 10:30 AM-7:00 PM | No Nights or Weekends

About Us

Oncourse Home Solutions (also known as American Water Resources) helps more than 2 million homeowners protect critical home systems, including water, sewer, HVAC, electrical, and appliances. We partner with utilities and municipalities nationwide to deliver trusted home protection solutions.

Our people are SUPERs — Successful, United, Progressive, Empathetic, Reliable. We invest in your growth, celebrate wins, and build real careers.

What's in It for You?

Pay & Commission

• Base: $18.25/hr ($19.25/hr bilingual Spanish)

• At goal: ~$25/hr total (base + commission)

• Commission paid monthly · Uncapped; earnings vary based on individual performance.

• Top performers: $5,000–$8,000/month in commission

• Ramp-up protection: commission floor for your first 3 months post-training*

(contingent on meeting attendance, productivity, and sales activity KPIs.)

Schedule

• Immediately hiring for the 10:30 AM-7:00 PM shift · Mon-Fri, no nights, no weekends

• 6-week paid training at $17.25/hr, then $18.25/hr base once you hit the floor

Benefits

• Medical, dental, vision · Short & long-term disability

• 401(k) with 4% company match · Generous PTO

• Commuter benefits · Education assistance · EAP & wellness resources

• Career growth opportunities

• Generous referral bonus

What We're Looking For

• 1+ year in sales or customer-facing role (retail, call center, etc.)

• Motivated by commission; resilient and goal-oriented

• Strong communicator; comfortable with sales scripts and CRM tools

• Able to multitask across multiple screens and systems simultaneously while maintaining accuracy on every call

Nice to have:

• Contact center or phone sales experience in a high-volume setting

• Home warranty, service plans, or subscription product sales

• A track record of exceeding quotas in performance-driven environments.

• Salesforce or HubSpot experience

What You'll Do

Sales

• Sell home warranty, protection plan, and energy-related products through inbound and outbound calls

• Identify customer needs and recommend solutions and overcome objections

• Hit daily, weekly, and monthly sales targets while delivering excellent customer service

Customer & Operations

• Lead consultative, trust-building conversations

• Accurately log calls and follow-ups in CRM

• Work with coaches to continuously improve your performance

Join our growing team and build a rewarding sales career while helping homeowners protect what matters most. Apply today!

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.