Call Center Representative
$17.5 - $18 per hourLHH
Call Center Representative
Location: Naperville, IL (100% Onsite)
Schedule: Monday-Friday, 9A-6P or 10A-7P
Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks
We are seeking a Call Center Representative for our client in Naperville! This is a fast-paced environment, where you will be responsible for accepting high volume inbound calls for warranty and claims matters. This is an ideal position for individuals with at least 1 year of call center experience.
What You'll Do
- Connect with customers through inbound and outbound calls (as needed)
- Educate consumers on service products and account information
- Assist with warranty and claims inquiries
- Accurately document customer interactions within CRM platforms
- Deliver an outstanding customer experience during every interaction
What We're Looking For
- 1 year of call center customer service experience
- High volume environment with metrics/KPIs
- Strong interpersonal, communication, and relationship-building skills
- Experience using CRM systems and live documentation
- Comfortable navigating multiple systems and applications simultaneously
Benefits include: Medical, dental, vision insurance, retirement savings options and other value-added benefits.
Pay Details: $17.50 to $18.00 per hour
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
LHHVacancy posted 3 days ago
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