Account Manager (North Central/ Cleveland)

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Responsibilities:

• Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.


• Day to day responsibilities to include:
  
  
  
  • Respond to Customer inquiries in a timely fashion and move to resolution
  
  
  • Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE
  
  
  • Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings
  
  
  • Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers
  
  
  • Leverage Vendor resources and relationships to bring value to Customers
  
  


• Improve more frequent calls and higher touch for AE’s customer base


• Manage open opportunities in existing accounts with guidance from AE


• Identify whitespace opportunities with customers and vendors


• Represent GPS AE at customer meetings as needed


• With AE guidance, close renewal, upsell and net new sales cycles


• Proactive support for upcoming renewals, identifying upsell and proactive support for existing business


• Collaborate on promoting marketing communication to account base with targeted follow up


• Focus on driving and selling GPS Professional Services Engagements across targeted account base


• Assist AE in forecast management and internal strategic reporting


• If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities


• All other duties as assigned

Experience Requirements:

• Proven success in Inside Sales


• Cyber Security experience required


• Must have outstanding attention to detail and commitment to follow-through


• Ability to work well within a team


• Strong ability to multitask


• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity


• Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents


• Ability to work flexible work schedule required


• Requires experience in Salesforce.com and Microsoft office


• Bachelor’s Degree is preferred

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Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)


• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)


• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans


• 12 corporate holidays and a Flexible Time Off (FTO) program


• Healthy mobile phone and home internet allowance


• Eligibility for retirement plan after 2 months at open enrollment


• Pet Benefit Option