Mgr, Business Relationship Mgt

Manager For Business Relationship Management

The Manager for Business Relationship Management (BRM) is the IT liaison between business leadership and IT. The Manager will lead team members directly and indirectly to deliver IT solutions across all IT functions. This role requires a broad and flexible skill set that includes good leadership, communication, effective organization, excellent customer service via collaboration and partnership, business process and IT system knowledge.

Responsibilities include managing and leading teams to achieve organizational goals, acting as a technology solution delivery leader and change agent, aligning with governance processes and work efforts with key stakeholders in the business and IT to ensure effective prioritization of initiatives, recruiting, developing, retaining and inspiring a talented team of IT specialists in all required disciplines, encouraging staff empowerment, maintaining an open door and fostering cross-team and department collaboration, building and maintaining relationships with all IT functions to ensure that IT-delivered services and end-user productivity goals are understood and exceeded, mentoring team members to constantly improve their capabilities and performance, addressing staff related concerns and issues in a timely and consistent manner, managing technical resource capacity and allocation, preparing cost analysis, budget plans and proposals as needed, monitoring and providing oversight and hands-on guidance when needed to resolve escalated IT issues, ensuring visibility of issue resolution and mitigation plans and status to all stakeholders, providing analysis and evaluation of systems, processes, and workflow to ensure achievement of positive patient outcomes, communicating decisions, priorities and relevant project information to staff regarding services requests, projects and initiatives, advising on the implementation or support of products and solutions that align to strategic and tactical business requirements and goals, partnering managers and subject matter experts to translate needs to functional requirements, then subsequently to technical requirements and specifications, ensuring that BRM team members provide an effective level of business and technical support to assist both the IT Operations and IT Products team in effectively supporting and maintaining mission critical information systems, effectively participating in the Demand Management process for new business requests, collaborating with stakeholders to develop business cases, SBARs, proformas, project charters, assisting stakeholders by guiding initiatives through the defined phases of managerial assessment and approval, project oversight and IT Governance matters, providing complex analysis and evaluation of systems, processes and workflows to ensure corporate system needs are met in a cost effective and timely manner, maintaining reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards, and maintaining compliance with all Orlando Health policies and procedures.

The IT Manager manages activities related to and in compliance with HIPAA and privacy regulations, maintains current knowledge of Data Privacy including HIPAA, PII and PCI Compliance and confidentiality standards to ensure both vendor and internally developed software are compliant.

Qualifications include a Bachelor's degree in a related field of study. Five (5) years of directly related work experience may also substitute for the Bachelors' degree (in addition to the requirements listed in the Experience section). Strong inter-personal and written communication skills. Three (3) years of leadership experience. A minimum of five (5) years of information technology experience, including (depending on assignment) a minimum of three (3) years of one of the following: IT experience working in a multi-facility healthcare system. Experience serving ERP and/or other Corporate Services business functions information and technology needs. Experience service in a healthcare quality/process improvement function or related role.