Ticket Office Manager

Job Title

WHAT YOU'LL BE DOING:

May include, but not limited to:

• Leads the daily operations of the ticket office.
• Acts as the Manager on Duty when needed.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Must be smiling, high fiving and encouraging our team to give World Class guest service.
• Engage with our guests and create memories worth repeating.
• Be a cheerleader and support for staff during all events.
• Staff Training to include:
• Etix system general knowledge
• Train employees to properly check I.D.s
• Will Call Standards
• Cash Handling Procedures
• Pre and Post event duties. Set up to clean up!
• Assist with counting banks and parking post events.
• Attend and participate in meetings that you are scheduled for.
• Assist other departments as needed.
• Ensures the team is fully aware of all events happening in the Wings Event Center.
• Processing all types of ticket orders placed for the Event Center including over the phone, in person, mail, and group orders.
• Maintaining exceptional levels of customer service and relations.
• Providing detailed information to patrons concerning hockey games, special events, and general facility facts.
• Answering customer inquiries and mailing appropriate information as requested
• Becoming an expert at the Etix ticket platform and all Wings Event Center policies and procedures.
• Becoming familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.
• Performs other duties as assigned, requested or deemed necessary by management

WHAT YOU NEED FOR THIS POSITION:

• Excellent skills in customer relations, communications and problem solving
• Strong leadership skills that would be able to lead a diverse team
• eTix experience preferred but not required
• Able to stand for long periods of time, up to 8 hours or more
• Able to handle responsibilities that require repetitive motion tasks
• Cash handling experience
• Sales and customer service experience preferred
• Ability to work flexible hours and weekends
• Able to stoop and bend
• Occasionally able to lift up to 40 pounds
• Able to comply with safety standards