Administrative Assistant

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

Budget Blinds is growing and hiring. We are locally-owned and operated, backed by North America's #1 provider and we're looking for someone who can provide Administrative Assistance and Showroom Support to join us in the next season of our growth. This position reports to our Office Manager and will assist with Customer Care tasks and general Administration . We are looking for a motivated individual who takes initiative and enjoys being busy! You will be responsible for greeting visitors, answering phones, and assisting customers with their selection of window coverings. You will need an outgoing personality and be able to provide excellent customer service. We don’t take ourselves too seriously, but we take our jobs very seriously. You should be highly organized and have a strong attention to detail as well as be able to work independently and prioritize projects.

Home Services is one of the fastest growing and fulfilling sectors to get involved with here in Colorado Springs! Budget Blinds provides best-in-class blinds, shades, shutters and drapery. Join our successful team at our new location on North Academy at Vickers. We are not only the highest-rated Custom Window Treatment company in the Pikes Peak Region, we are a Top 20 performer in a franchise operation of 1,500 locations in North America. Our location was voted Best Employer by our staff and awarded Best of the Springs for 8 years running by our customers. Our 1000+ 5-star reviews online speak to our excellence.

Benefits/Perks

• Paid Training
• Competitive pay
• Ability to earn Bonuses
• Proven Training Method
• Medical & Dental benefits
• 401k

Responsibilities

• Greet customers upon entering the showroom with a friendly welcome
• Answer inbound phone calls and perform customer interactions via text and email
• Schedule appointments for in-home services (specifically installations)
• Provide administrative support for our marketing efforts (social and website)
• Troubleshoot customer challenges
• Understand customers’ requests and respond with the appropriate action which may include 
  • ○ Pricing services
  • ○ Following up on existing orders
  • ○ Providing service advice
• Execute defined procedures/processes to eliminate errors and keep office organized
• Effectively use office software(s) to 
  • ○ Schedule appointments
  • ○ Facilitate product delivery and installation
• Resolve customer reported issues or escalate
• Follow up with suppliers, customers and colleagues regarding issues or questions
• Distribute communications to team as necessary

Qualifications

• Previous marketing or customer service experience preferred
• Working knowledge of office software and equipment
• Thorough understanding of office management procedures
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills
• Proficiency in MS Office and technology overall