Front Desk Registration - Senior - Niskayuna

Employment Type: Full time; Shift: Day Shift Location: 2546 Balltown Road, Niskayuna, NY Responsibilities Perform and coordinate front‑end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows. Scheduling and registration, check‑in and check‑out, charge entry and claims, end‑day processes. Document processing, scanning, inbox monitoring. Ensure distribution of work throughout the team to meet daily schedules. Display leadership qualities and manage daily staffing needs in coordination with office and float pool managers. Serve as a mentor and role model to all colleagues. Schedule patient appointments to maximize patient access. Handle all incoming calls and direct appropriately. Register patients, obtain necessary consent forms and patient demographic data. Collect co‑pay at check‑in or check‑out when applicable, document monies collected and generate patient receipts. Act as liaison between patients and clinical staff; monitor for delays and inform patient. Schedule all follow‑up appointments at check‑out, including ancillary and/or diagnostic tests. Obtain pre‑authorizations for diagnostic testing for specialist office visits as assigned. Obtain referrals for specialist office visits. Consistently and accurately pass charges in accordance with office policies and procedures. Understand and perform parsing on a daily basis to electronically file information into the EMR. Maintain patient confidentiality and adhere to HIPAA regulations. Work cooperatively with all team members to ensure quality patient care at all times. Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others. Cross‑cover other areas as needed. Qualifications Strong leadership skills required. Associate’s degree preferred; High School Diploma or equivalent required. Demonstrated proficiency with Microsoft Office and other computer applications. Demonstrated experience delivering successful customer service. Demonstrated experience handling multiple priorities in a deadline‑driven environment. Ability to manage difficult customers respectfully and without confrontation. Previous medical office experience preferred. Ability to lift 25 lbs. Pay Pay Range: $18.50 – $23.90 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. EEO Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr