Senior Front Desk Registration - Latham

Senior Registration Associate – Outpatient Orthopedics Office – Latham, NY – FT Employment Type: Full time. Shift: Day Shift. This position is located at 1182 Trot Schenectady Road, Latham, NY. Position Highlights Quality of Life: Where career opportunities and quality of life converge Advancement: Strong orientation program, generous tuition allowance and career development Work/Life: Monday - Friday What you will do The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. They perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows. Key duties include: Scheduling and registration Check-in / Check-out Charge entry/claims End of day processes Document processing Scanning Inbox monitoring Responsibilities Ensure distribution of work throughout the team is sufficient to meet daily schedules Display leadership qualities and manage daily staffing needs in coordination with office and float pool managers Serve as a mentor and role model to all colleagues Schedule patient appointments to maximize patient access Handle all incoming calls and direct appropriately Register patients, obtain necessary consent forms and patient demographic data Collect co-pay at check-in or check-out when applicable, document monies collected and generate patient receipts Act as liaison between patients and clinical staff; monitor for delays and inform patient Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned Obtain referrals for specialist office visits Consistently and accurately pass charges in accordance with office policies and procedures Understand and perform parsing process on a daily basis to electronically file information into the Electronic Medical Record Parse accurately in compliance with expected standards Maintain patient confidentiality, adhere to HIPAA regulations Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others Cross cover other areas as needed What you will need Strong leadership skills required Associate’s degree preferred; High School Diploma/Equivalent required Proficiency with Microsoft Office and other computer applications Experience delivering successful customer service Experience handling multiple priorities in a deadline-driven environment Ability to manage difficult customers respectfully without confrontation Previous medical office experience preferred Ability to lift 25 lbs. Pay Range $18.50 - $23.90 per hour, based on experience, skills, and education. Exempt positions under FLSA will be paid within the base salary equivalent of the stated hourly rates. The range may also vary based on location. Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr