Family Support Manager

Job Description

Job Description

REPORTS TO: Senior Project Manager

LOCATION : Norfolk, Virginia

STATUS: Full-Time

SUPERVISORY RESPONSIBILITIES: Responsible for supervision of case management and outreach staff.

BACKGROUND:

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in

communities that are undergoing comprehensive physical revitalization.

Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

JOB SUMMARY:

The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents, leading a team to ensure family stability and success.

JOB RESPONSIBILITIES :

• Lead family support meetings, analyze data, and coordinate strategies to meet performance measures.
• Conduct intake, assessments, and home visits, assisting residents with development plans and service navigation.
• Maintain confidentiality and track resident data in LEARN.
• Attend community meetings and participate in program-related meetings.
• Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
• Offering consultation services in financial management and goal-setting.
• Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
• Supporting and promoting the development of the USI CDFI client base.
• Flexibility to work nights, weekends, and travel as needed.
• Perform additional assigned duties.

QUALIFICATIONS:

• Bachelor's degree required; Master's degree preferred in Social Work, Sociology, Psychology, or relevant field, or equivalent education/experience.
• 5 years of nonprofit or human services experience providing assessments, referrals, and follow-up.
• Supervisory experience preferred.
• Commitment to family-focused service planning and program philosophies.
• Ability to handle privileged information confidentially and culturally sensitive.
• Availability to work evenings/weekends as needed.
• Valid driver's license and access to a vehicle.
• Strong interpersonal, organizational, and time management skills.
• Ability to analyze data and design programs based on resident-driven and data-driven rationale.
• Must be able to lift up to 25 lbs. regularly and load/unload materials as needed.
• Comfortable working independently and in a team environment.
• Computer proficiency in MS Office Suite and other software.

Urban Strategies, Inc. is an Equal Opportunity Employer