US Support Analyst: AI-Driven Triage & Smart Helpdesk
Gorilla
Gorilla is seeking a dedicated Support Analyst to be the first point of contact for American customers. You’ll own first response, triage issues, and work with engineering to turn reports into reproducible cases. The role combines clear writing, structured problem solving, and smart use of AI tools to resolve questions quickly. Hybrid-friendly environment with remote options; occasional travel may be required as the company expands across regions. #J-18808-Ljbffr Gorilla
- ...Support Analyst Gorilla is the margin intelligence platform for energy retailers... ...companies in UK, Europe, the US, and Australia understand... ...reply, and you already use AI tooling every day with real opinions... ...Own first response and triage for US customers on your shift...SuggestedWork at officeRemote workFlexible hoursShift workDay shift
- ...Impact The Senior DISCO Desk Analyst provides expert... ...Client Communication and Support: Displays professionalism... ...Tech-Savvy and curiosity-driven problem solver and customer... .... At DISCO, we believe AI is a core enabler of how... ...Are you ready to help us fulfill our mission to use...SuggestedH1bWork at officeVisa sponsorshipMonday to FridayFlexible hoursShift work
$114.6k - $234.6k
...will be part of a team of really smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a... ...to the stated locations only US: Hiring Range in USD from: $114,... ...innovations to life-saving care. And with AI embedded across our products and...SuggestedTemporary workFlexible hours$110.7k - $171.8k
...finance technology team supports full life-cycle delivery... ...portfolio. As a Product Analyst, you'll leverage a unique... ...and evangelize data driven insights to ensure the product... ...and delivery using AI toolsEnsure that user experience... ...a plus.Information for US ApplicantsFor roles...SuggestedFull timeWork experience placementInternshipWork at officeLocal area- ...Holidays. Key Responsibilities Accepting support requests from several channels (chat,... ...experience Job Benefits Why Work for Us?: Brivo is a Great Place to Work-... ...powerful enough to support the future of AI-driven security. Why Your Work Matters Innovation...SuggestedWorldwideMonday to FridayShift work
$110.7k - $171.8k
...About Us Visa is a world leader in payments technology, facilitating transactions... ...will provide oversight, coordination, and support successful internal audits, external audits... ..., and compliance procedures in an AI-driven HUB to enable faster reporting and response...Full timeWork experience placementWork at officeLocal areaFlexible hours- ...environments. Join our mission-driven, venture-backed team as we... ...will require flexibility due to us being a 24/7 operation and a shift... ...robots and providing live support and in the moment troubleshooting... ...Self-sufficient and whip-smart: you get things done, learn what...Local areaFlexible hoursShift workNight shiftWeekend workEarly shift
- ...environments. Join our mission-driven, venture-backed team as we... ...will require flexibility due to us being a 24/7 operation and a shift... ...robots and providing live support and in the moment troubleshooting... ...Self-sufficient and whip-smart: you get things done, learn what...For contractorsFor subcontractorLocal areaRelocationFlexible hoursShift workNight shiftWeekend workEarly shift
- ...GorusuCompany: SRI Tech SolutionsRole: L1 Support AnalystLocation: Primary :... ..., NC Day 1 onsiteL1 Support Analyst, focusing on app review... ...Incident management • Ticket triage • Case management • Issue escalation... ...Reporting & dashboards • Data-driven insights • Operational...Full time
$45k
...America, Europe and Asia, who partner with us for our scale, full-stack capabilities and... ...and technologies, including in-house AI tools, increasing your ability to identify... ...requirement. Use AI-generated insights to make data-driven decisions throughout the recruitment...Hourly payTemporary workTraineeship- ...right resources, tools and guidelines, we support our brands in making the future of transportation... ...authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee... ...commercial buses that are as tough and as smart as the people who drive them. We also...Permanent employmentH1bVisa sponsorship
$111k - $159k
...Cloud Infrastructure, Distributed Systems, AI/ML) using advanced sourcing methodologies.... ...lives of our Googlers, we bring a data-driven approach that is reinventing the human resources... ..., and relevant education or training. US: $111000 - $159000 (USD) + 15% bonus target...$91k - $232k
...technology that powers the world around us? Looking for an atmosphere of... .... They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of... ...quality and productivity be using AI/ML-enabled verification methodologies...$25 per hour
...professionally. What You'll Do First-Line Family Support: Serve as the primary contact for students... ..., or service environment. You can walk us through the systems you supported, the... ...hours will be defined based on team needs. AI Forward: We use AI tools daily to draft...Full time- 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from InfoStride Results-Driven HR Professional | Delivering Strategic Talent Solutions & Business Results Job Description: Instructor...Contract workLocal areaRemote work
$135.2k - $306.4k
...security, observability, and responsible AI delivery. Responsibilities Lead the... ...execution, launch, observability, and production support. Architect for reliability, scalability... ...specific to the stated locations only. US: Hiring Range in USD from: $135,200 to $30...Temporary workFlexible hours$89.2k - $209.5k
...distributed systems. We value familiarity with AI-first software development practices and... ...experience in Python, is important to us. A solid grasp of distributed systems,... ...NoSQL Oracle Python DevOps Support More: We are collaborating with Oracle...Full timeFlexible hours- ...infrastructure Varun is an INFORMS Wagner Prize Finalist for his research in large‑scale driver navigation AI models and one of the top chess players in the US. Our team has built mission‑critical AI systems at Snowflake, Lyft, Microsoft, Amazon, and IBM Research , holds...
- ...will join the IBM Z WSC Advisory team that supports worldwide IBM Z and IBM LinuxONE clients,... ...environments Understanding and experience using AI tools for productivity Advanced... ...are the architects of the future. Join us to help build our leading-edge technology...Full timeContract workPart timeFixed term contractInternshipWorldwideShift work
- ...Description Job Description The Support Technician is responsible for... .... This position reports to the Triage and Support Supervisor and... ...may use artificial intelligence (AI) tools to support parts of the... ...information about how your data is processed, please contact us....Night shift
- ...Information Technology Associate – Help Desk Support Austin, TX Monday–Friday, 8:30am–5:30pm Stelvio are partnering with a client in... ...support workstation environments, and assist with security alert triage and escalation. The role requires strong organisation, clear communication...Work at officeLocal areaRemote workMonday to Friday
$81k - $101k
...clients across the world. Today we support more than 5,100 clients across the... ...this role is proactively leveraging AI tools (such as Claude and Gemini) as a smart personal assistant to automate day-... ..., federal, state or local law. The US base salary range for this full-time...Full timeTemporary workLocal area- ...select system-level configurations. You'll support both internal teams and our external... ...Slack, phone, and the ticketing queue • Triage, reproduce, and resolve issues; escalate what... ...how-to article and a clear bug report • AI-oriented for maximizing efficiency without...For contractorsWork at office
$55k - $75k
Luxury Presence is building the AI growth platform for real... ...agents in the United States, use us to run and grow their business... ...growing. We're hiring an Onsite IT Support Specialist to be the face of... ...Do Frontline support Own the helpdesk queue and walk‑up requests for...Work at officeMonday to FridayShift workDay shift- Agentic AI Architect (Technical Staff) The Software Engineering team delivers next-generation software application enhancements and new... ...methodologies and the collaboration of internal and external partners. Join us to do the best work of your career and make a profound social...
- ...but be available for occasional in-office support at our Austin HQ while delivering high-... ...sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space... ...setup, and welcome orientation. Triage and resolve IT tickets via help desk systems...Long term contractContract workWork at officeLocal areaRemote work
- ...robotics and software, ACS brings together AI, computer vision, precision motion, and... ...Engineer to provide first-line technical support and ensure the smooth operation of day-to-... ...experience. ● Hands-on experience in compliance-driven environments. ● Background supporting...Local area
- ...Product Support Analyst III Location: Austin, TX (Remote within US) Duration: 12 months Contract with possibility to extension Candidate Skills and Qualifications... ..., business process automation, and workflow-driven applications. Three years Preferred: Experience...Contract workRemote work
- Flywire is seeking a Technical Support Engineer II to assist customers across the U.S. and Canada, supporting SFS, eStore, and TPI products. You will leverage Claude AI as a smart assistant to automate workflows, maintain AI knowledge bases, and draft professional client...
- ...our largest customers.Apple's US Decision Intelligence (DI) team... ...crafting, implementing, and operating AI solutions that have a direct... ...We're looking for a Support Engineer who thrives at the intersection... ...stack web engineering, and the triage and escalation pipelines that...
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