Senior Manager, software & product operations

Are you ready to make an impact? West Monroe is seeking a Senior Manager with prior experience in Product experience and a strong passion for the Software & High-Tech industry to join our team. Our practice serves an array of interesting and exciting Software & High-Tech, Private Equity, and Corporate Strategic clients across the nation. As a Senior Manager, you will lead teams serving Software & High-Tech clients and Private Equity investors with a focus on software, SaaS, TMT, and tech-enabled services businesses. Engagements range across market growth strategy, product strategy, product operating model transformation, operational improvement of Product, R&D/Engineering, Customer Support, Customer Success, and other core software functions, as well as due diligence, value creation, and merger integration/carve-out initiatives. In addition to client delivery, you will play an active role in business development, practice building, and talent development. Senior Managers at West Monroe are expected to lead complex engagements, develop trusted client relationships, contribute to market-facing activities, and coach teams while helping drive the growth of the Software & High-Tech practice. Client Delivery Lead engagement teams serving Software & High-Tech and Private Equity clients while building trusted advisor relationships with executive stakeholders, including C-suite leaders, business unit executives, product leaders, and Private Equity Deal and Operating Partners. Serve as engagement leader for strategy and operational transformation initiatives within the Software & High-Tech sector, including product strategy, product portfolio optimization, product migrations, product consolidation, R&D effectiveness, operating model transformation, and post-merger integration initiatives. Lead fast-paced due diligence engagements for Private Equity and Corporate Strategic clients, evaluating market opportunity, product and technology capabilities, operating model maturity, growth potential, and value creation opportunities. Direct analyses across software businesses, including market sizing and growth dynamics, product portfolio performance, SaaS metrics, revenue retention, churn, margin performance, and organizational effectiveness. Oversee development of executive-level client deliverables, including board-ready presentations, strategic recommendations, value creation roadmaps, and financial models. Manage engagement economics, quality assurance, staffing, and client satisfaction while ensuring successful project outcomes. Coach and mentor consultants, senior consultants, and managers, fostering an inclusive and high-performing team environment. Practice Development Lead the development and enhancement of methodologies, tools, and intellectual property supporting Product Strategy and Software & High-Tech advisory services. Collaborate across Software & High-Tech, Technology, M&A, and Private Equity practices to strengthen integrated delivery capabilities. Play an active role in performance management, coaching, mentoring, and career development of team members. Support recruiting efforts, including experienced hires, campus recruiting, interviewing, and onboarding. Contribute to thought leadership, training programs, and internal capability-building initiatives. Business Development Build and expand relationships with existing and prospective clients within the Software & High-Tech and Private Equity ecosystem. Identify, shape, and support new business opportunities in partnership with practice leadership. Lead portions of proposal development, solution design, engagement scoping, and pricing activities. Develop go-to-market messaging, thought leadership, and sales materials focused on Product Strategy and Software & High-Tech value creation. Represent West Monroe at Software, Technology, Product Management, and M&A industry events while building a strong professional network. Partner with leadership to identify emerging market trends and client needs that inform service offering development. Qualifications 8–12+ years of professional experience, including one or more of the following: Management, technology, operations, or strategy consulting serving Software and SaaS clients Product Management, Product Strategy, Product Operations, or related leadership experience within a B2B SaaS company M&A, corporate strategy, or transaction advisory experience supporting software businesses Demonstrated experience leading complex client engagements and managing cross-functional teams. Deep understanding of software and SaaS business models, economics, product management practices, and software development organizations. Experience evaluating and improving product organizations, product operating models, product portfolios, or software development effectiveness. Knowledge of software go-to-market functions, including pricing, sales effectiveness, customer success, and revenue operations. Proven ability to build relationships with executive stakeholders and influence decision-making. Strong analytical, problem-solving, communication, and presentation skills. Demonstrated experience developing and mentoring team members. Ability to travel as needed. Ability to work permanently in the United States without sponsorship. Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date. Seattle or Washington, D.C.

$209,800—$246,800 USD

Los Angeles

$219,800—$258,500 USD

New York City or San Francisco

$229,800—$270,300 USD

A location not listed above

$199,800—$235,000 USD

Other consultancies talk at you. At West Monroe, we work with you. We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions. The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come. At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next. You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact. West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to View email address on click.appcast.io. Please review our current policy regarding use of generative artificial intelligence during the application process. If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.