Patient Care Coordinator I (Infusion/TPN Experience)

Job Opportunity At AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma's Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary

In this vital role, you'll serve as the first point of contact for patients and physicians, helping to coordinate the scheduling and delivery of home infusion medications and nursing services. You'll play a key part in supporting our care team by managing documentation, ensuring seamless communication, and assisting with clinical needs when necessary. This is a great opportunity to join a collaborative, patient-focused environment where your organizational skills and compassion truly make a difference.

Schedule Details

• Location: On-Site, Laguna Hills, CA.
• Hours: Monday-Friday, 8:30 AM - 5:00PM

Duties & Responsibilities

• Patient Assessment & Education: Conduct initial and ongoing assessments to determine eligibility and monitor changes in patient care. Provide clear information to patients and families about the home infusion process and medication delivery.
• Scheduling & Coordination: Manage the scheduling of medication deliveries and nursing visits to ensure uninterrupted care. Maintain an accurate refill calendar and complete follow-up assessments as recommended by the pharmacist.
• Documentation & Compliance: Maintain accurate electronic records and ensure all necessary patient documentation is completed and up to date in accordance with healthcare regulations and company policies.
• Communication & Clinical Support: Serve as the liaison for patient inquiries and escalate clinical concerns to a pharmacist as needed (e.g., adverse events, status changes, or medication-related questions).
• Team Collaboration: Work closely with pharmacy and clinical teams to ensure accurate medication orders and timely delivery of necessary supplies and equipment.
• Insurance & Billing Support: Verify insurance benefits for refill patients and assist with billing-related documentation.
• Quality Assurance: Support patient satisfaction by addressing concerns promptly and helping to improve overall patient care processes.

Required Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong sales and customer service abilities.
• Exceptional organizational skills and attention to detail.
• Effective time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving capabilities.
• Proven supervisory and leadership skills.
• Ability to prioritize tasks and delegate them appropriately.
• Ability to function well in a fast-paced and occasionally stressful environment.
• Proficient in Microsoft Office Suite or related software.

Education and Experience Requirements

• High school diploma or equivalent.
• Minimum of two years of related experience in healthcare.

Preferred Qualifications

• Pharmacy Technician license is preferred, but not required.
• 1+ years of experience with Total Parenteral Nutrition (TPN).

AmeriPharma's Mission Statement

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.