LMS Support Specialist

Job Description

Job Description

Job Title: LMS Support Specialist
Location: Frisco, TX 75034 (Hybrid)
Duration: 3+ months

 

Job Description: 
The LMS Support Specialist provides first-line support for the organization’s Learning Management System by responding to user tickets related to access, permissions, and basic system issues. This role focuses on operational support—resetting passwords, updating administrative access for managers, and resolving common user issues—while escalating more complex system problems as needed.



 

Key Responsibilities

• Respond to LMS user tickets related to:
• Password resets
• User access and role/permission updates
• Manager and administrator access changes
• Troubleshoot common LMS issues using documented procedures
• Escalate complex or system-level issues to the appropriate team
• Maintain accurate records of ticket resolutions and access changes
• Follow established security and access control guidelines
• Communicate clearly with users regarding issue resolution and next steps
• Assist with basic reporting or audits as requested (limited scope)

Skills & Qualifications

• Comfort working in ticketing systems and following standard workflows
• Strong attention to detail, especially around access and permissions
• Clear written communication skills for user-facing responses
• General technical aptitude and ability to learn systems quickly
• Basic Excel skills (filters, formatting; formulas a plus but not required)
• Experience with user provisioning or access management
• Familiarity with service desk or helpdesk environments

\nCompany Description

Tek Ninjas is a leading staffing and workforce solutions company connecting top talent with organizations across Information Technology, Healthcare, Life Sciences, Engineering, and Professional Services. We partner with Fortune 500 companies, healthcare systems, government agencies, and emerging businesses to deliver highly skilled professionals for contract, contract-to-hire, and direct hire opportunities.

At Tek Ninjas, we believe people are the foundation of success. We foster a collaborative, inclusive, and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact. Our commitment to innovation, integrity, and excellence drives everything we do, helping both our clients and employees achieve their goals.

Whether you're looking for your next career opportunity or seeking exceptional talent, Tek Ninjas is dedicated to building lasting partnerships and delivering outstanding results.

Company Description

Tek Ninjas is a leading staffing and workforce solutions company connecting top talent with organizations across Information Technology, Healthcare, Life Sciences, Engineering, and Professional Services. We partner with Fortune 500 companies, healthcare systems, government agencies, and emerging businesses to deliver highly skilled professionals for contract, contract-to-hire, and direct hire opportunities.\r\n\r\nAt Tek Ninjas, we believe people are the foundation of success. We foster a collaborative, inclusive, and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact. Our commitment to innovation, integrity, and excellence drives everything we do, helping both our clients and employees achieve their goals.\r\n\r\nWhether you're looking for your next career opportunity or seeking exceptional talent, Tek Ninjas is dedicated to building lasting partnerships and delivering outstanding results.