Personal Lines Account Manager

Personal Lines Account Manager

Are you ready to grow your career, build client relationships, and thrive in a fast-paced, rewarding environment? We're seeking a motivated and customer-focused Personal Lines Account Manager with 1–2 years of insurance experience to join a growing team.

In this role, you'll support clients with their personal insurance needs, including auto, home, and other personal lines coverage. You'll work closely with experienced team members, insurance carriers, and agency partners to deliver excellent service, build lasting relationships, and continue developing your insurance expertise.

What You'll Do:

• Client Relationship Management: Build strong relationships with clients by providing responsive, friendly service and helping them navigate their personal insurance needs.
• Policy Support: Assist with policy renewals, endorsements, coverage changes, certificates, and other day-to-day account management responsibilities.
• Customer Service Champion: Answer client questions, resolve service issues, and help ensure clients have the coverage and support they need.
• Carrier Coordination: Communicate with insurance carriers to obtain information, process policy changes, and help identify appropriate coverage options.
• Organization & Efficiency: Manage competing priorities, maintain accurate client records, and keep account activities moving forward.
• Professional Growth: Expand your insurance knowledge, strengthen your account management skills, and take on new responsibilities as you grow with the agency.

What We're Looking For:

• Experience: 1–2 years of experience in the insurance industry, ideally in Personal Lines account management, customer service, or an agency support role.
• Licensing: An active Property & Casualty license preferred or required, depending on the agency's needs.
• Tech Savvy: Experience with Applied Epic or another agency management system is a plus. Proficiency in Microsoft Office Suite is preferred.
• Client-Focused: Strong communication skills and a genuine desire to provide an excellent customer experience.
• Organized & Detail-Oriented: Able to manage multiple tasks, meet deadlines, and maintain accurate policy and client information.
• Problem Solver: Resourceful, adaptable, and willing to learn how to resolve client issues effectively.
• Team Player: Enjoys collaborating with colleagues, supporting shared goals, and contributing to a positive work environment.
• Growth Mindset: Motivated to learn, take initiative, and build a long-term career in the insurance industry.

If you're looking for an opportunity to build your insurance career, develop valuable skills, and join a team that values client service and professional growth, we want to hear from you!