Registered Nurse- Breast Nurse Navigator-Oncology

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY:

The Clinical Navigation Team consists of Nurse Navigators-Oncology and Patient Access Coordinators who are passionate advocates for patients navigating their cancer care journey. Nurse Navigators-Oncology are clinical experts with specialized oncology knowledge who provide compassionate, individualized support to patients, families, and caregivers—empowering them to overcome healthcare system barriers and make informed decisions across their entire care continuum. Patient Access Coordinators are administrative professionals dedicated to seamlessly coordinating services and delivering exceptional customer experiences. Together, the Clinical Navigation Team collaborates with physicians, nurses, advanced practice providers, social workers, financial counselors, community health workers, and referring physicians to create a high-quality, efficient, safe, and truly exceptional patient experience. The Nurse Navigator-Oncology directly reports to the HFCI Manager-Clinical Navigation or Supervisor-Clinical Navigation.

 

KEY RESPONSIBILITIES:

• Serve as a compassionate guide and trusted resource for patients, families, and caregivers, providing individualized support that empowers them to navigate their cancer care journey with confidence and clarity
• Identify and help overcome healthcare system barriers, ensuring patients receive timely access to treatments, services, and resources they need
• Collaborate seamlessly with the interdisciplinary healthcare team to develop and implement personalized care plans that prioritize patient goals, quality of life, and evidence-based treatment approaches
• Demonstrate deep clinical expertise in oncology pathophysiology, multimodality treatment planning, symptom management, and goals-of-care conversations
• Coach and mentor patients and team members, fostering a culture of continuous learning and professional excellence
• Stay current with evolving medical and technological advances in oncology, insurance regulations, and community resources to provide the most informed guidance
• Build and maintain strong collaborative relationships both internally and externally, serving as a bridge between patients and the healthcare system
• Prioritize and reprioritize tasks with flexibility and grace, managing multiple patient needs while maintaining exceptional attention to detail
• Coordinate team efforts and support colleagues in delivering outstanding patient-centered care.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

Graduate from an accredited school of nursing required. Bachelor Degree preferred.

Two (2) years of nursing experience required. Oncology experience preferred.

Outpatient/ambulatory experience preferred.

Maintains and demonstrates current clinical knowledge in area of specialty.

Strong organizational, leadership, listening, critical thinking, problem solving, and interpersonal skills.

Strong communication skills, written and verbal.

Ability to prioritize and reprioritize quickly.

Ability to develop collaborative relationships both internally and externally.

Ability to work in teams and in a self-directed, autonomous manner.

Able to delegate and coordinate efforts of the team/co-workers.

Compassionate and empathetic.

Understands pathophysiology of cancer, multimodality treatment planning, goals of care, symptom management, quality of life, and evidence-based practice guidelines

Demonstrates excellent coaching and mentoring skills.

Takes necessary actions to develop and maintain personal job competencies/expertise and to improve performance on an ongoing basis; keeps current regarding medical and technological trends in healthcare overall and/or specialty/service line best practices, as well as a working knowledge of insurance rules and community resources.

Computer skills and knowledge of Windows, Outlook and electronic medical record.

 

CERTIFICATIONS/LICENSURES REQUIRED:

Current licensure by the Michigan State Board of Nursing as a Registered Nurse.

Certification as an Oncology Certified Nurse (OCN®), Advanced Oncology Certified Nurse (AOCN®), Advanced Oncology Certified Nurse Practitioner (AOCNP®), or Advanced Oncology Certified Nurse Specialist (AOCNS®) at time of hire, or within three (3) years after hire date.

NOTE: The Nurse Navigators-Oncology already employed by HFHS oncology services have three (3) years to complete certification after entry into this job.