Branch Services Representative

Taunton Federal Credit Union (TFed) has been providing individuals and businesses in southern Massachusetts and Rhode Island with comprehensive financial solutions for over 75 years. Built on the pillars of exceptional member service, financial stability and growth, employee development, and active community involvement, TFed continues to expand its offerings, enhance its service capabilities, and invest in its people to better serve the communities it supports.

We offer:

• Paid Vacation time
• Paid Sick time
• Paid Personal time
• Paid Federal Holidays annually
• Generous Medical and Dental benefits
• Health Savings Account with contribution
• 401(k) retirement plan with match
• Tuition reimbursement
• Employee assistance program

Benefits are subject to eligibility requirements and may vary based on employment status, location, and company policy. The Company reserves the right to modify, suspend, or terminate benefit programs at any time, subject to applicable law.

Job Summary:

The Branch Service Representative is responsible for facilitating member transactions and delivering prompt, knowledgeable service. The successful candidate will deliver exceptional service, be responsive to member needs, and be focused on educating and problem solving.

Essential Functions:

• Process member transactions including check cashing, deposits and loan payments.
• Perform account servicing requests both in person and via telephone.
• Answer phones and conduct appropriate research to resolve member inquiries.
• Educate members on products and services that could benefit them.

Qualifications/Education/Experience/Personal Characteristics :

• 2 years' cash handling experience preferably in a bank or credit union setting.
• High energy level, good interpersonal skills and ability to work independently and follow up on tasks.
• Ability to plan and organize, handle multiple priorities and stressful situations.
• Excellent communication skills.
• High school diploma or equivalent experience.
• Strong computer skill including MS Office.
• Strong attention to detail.
• Ability to work branch hours as needed including Saturday.
• Bilingual English/Portuguese or English/Spanish is a plus.

Physical Demands

Continuous: Hearing, Talking, Sitting, Standing, Using Fingers to type

Frequent: Walking, Reaching, Stooping, Crouching

Occasional: Lifting up to 25 lbs, Local Travel

Interested candidates should apply and upload resume to the TFed Career Center by visiting and clicking About Us and Career Opportunities.

Taunton Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.