Engagement Manager

Engagement Manager

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how businesses work, and we're looking for an Engagement Manager to play a key role in that mission. In this role, you'll serve as a trusted partner to our customers, building strong relationships, guiding them through their automation journey, and ensuring successful delivery across the project lifecycle. Your work will directly influence customer satisfaction, long-term value, and the impact of our Agentic Process Automation (APA) platform across global organizations. If you're energized by driving outcomes, elevating customer experiences, and shaping the future of intelligent automation, we'd love to meet you.

Senior Director of Professional Services, Engagement Management, USA

Location: Remote role within Colombia

You will make an impact by being responsible for:

• Acting as the primary point of contact for assigned clients, fostering trust and building strong, long-term relationships
• Collaborating with clients to understand their business needs, identify automation opportunities, and develop a clear roadmap for success
• Managing the entire project lifecycle, from pre-sales and scoping to implementation and post-go-live support
• Overseeing project teams, including solution architects, developers, and project managers, ensuring projects are delivered on time, within budget, and meet client expectations
• Proactively managing client expectations, communicating project progress, risks, and issues effectively
• Tracking and reporting on key performance indicators (KPIs) to measure project success and client satisfaction
• Identifying and developing new business opportunities within existing client accounts
• OKRs including Delivery, Revenue, and P&L

You will be a great fit if you have:

• 8+ years of experience in a client-facing role, ideally within the enterprise software/SaaS or IT services/consulting industry
• Proven experience in managing complex projects from inception to completion
• Strong understanding of Robotic Process Automation (RPA), Gen AI, and Intelligent Automation principles is a plus

You excel in these key competencies:

• Excellent communication, interpersonal, and negotiation skills
• Ability to build and maintain strong relationships with clients at all levels
• Excellent project management and organizational skills
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.