Field Phlebotomy Supervisor - Boston

Field Supervisor

Getlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients' homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.

Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs' mission is to save lives by expanding access to diagnostics for everyone.

About the role:

We are currently seeking a full-time Field Supervisor interested in joining a high-growth stage startup. The mandate of the Field Supervisor is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible.

You must be located within 20-30 miles of Boston, MA to be considered for the role!

The Field Supervisor oversees the quality of a territory of patient operations. You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations. We are looking for a strategic planner and a disciplined worker who thrives in a team environment but can also work independently. Above all, we need a resourceful leader who can navigate ambiguity and maintain high standards in absence of defined processes

At Getlabs, you will:

• Supervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state!
• Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiency
• Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings
• Use your attention to detail to ensure accurate recordkeeping and compliance with all medical protocols
• Act as subject matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshooting
• Handle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomes
• Administer disciplinary action as appropriate
• Interview and hire new mobile phlebotomists
• Effectively and efficiently onboard new hires
• Complete new hire and annual competency assessments for team
• Ensure accurate order and patient appointment recordkeeping
• Lead the interview, the hiring, and onboarding process. Administer performance reviews and disciplinary actions with a focus on professional development/growth
• Use critical thinking and data driven approach to review schedules, manage budgets and approve expenses
• Handle employee concerns and grievances
• Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work
• Plan and manage a budget
• Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms
• Review and approve team timecards and expenses
• Provide coverage and travel to perform mobile phlebotomy job duties as needed

What we are looking for:

• At least 2 years of management experience in a leadership position is required
• In-depth knowledge of phlebotomy duties, responsibilities and techniques is a plus. Experience with medical equipment (centrifuges) is a significant plus
• Proven track record in providing exceptional customer service
• Strong communication skills; both written and verbal (Google suite a plus)
• Strong public speaking abilities with the business acumen to represent the Getlabs professionally
• A disciplined worker who can work independently or in a team environment
• Reliable transportation and clean driving record
• Competency with Google applications and willingness to embrace new technology
• A proven ability to handle ambiguity in the absence of defined systems and processes
• Proactive mindset focused on finding solutions for logistics and patient care hurdles

We have great benefits to make your life easier so you can focus on what you're best at:

• Competitive salary $66,000/yr
• Valuable stock option plan
• Medical, dental and vision insurance options
• Flexible and unlimited vacation
• A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!

The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic we have decided to require vaccination as a condition of employment for any employee who is in contact with patients.

Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.