Program Manager

Program ManagerHill Country Community Needs Council is seeking a compassionate, organized, and experienced Program Manager to help lead daily operations and community programs serving individuals and families throughout Gillespie County.Working closely with the Executive Director, the Program Manager oversees staff, client services, volunteer programs, and day-to-day operations while ensuring high-quality service delivery and strong community partnerships.Key ResponsibilitiesLeadership & OperationsSupport the Executive Director in managing daily operations and organizational initiatives.Supervise and assist staff; fostering a collaborative and accountable workplace.Develop and maintain operational policies, procedures, and workflows.Ensure compliance with agency policies, funding requirements, and confidentiality standards.Prepare reports and assist with strategic planning and program implementation.Volunteer & Program ManagementRecruit, onboard, train, supervise, and recognize volunteers.Coordinate volunteer assignments, records, and engagement activities.Build relationships with community organizations, churches, schools, and businesses to strengthen volunteer participation.Support outreach events, food distributions, and seasonal assistance programs.Client Services & Community RelationsOversee client services to ensure compassionate, timely, and effective assistance.Coordinate financial and in-kind resources and monitor program quality and compliance.Maintain strong relationships with clients, volunteers, donors, community partners, and board members.Represent the organization at community meetings and events, assist with outreach efforts, and support fundraising activities.