Patient Services Representative

Patient Service RepresentativeAnnual Salary: $54,080 - $60,320 ($26.00 to $29.00 per hour)This is a non-exempt position. Applicants must pass a background check.Work Location and Hours of OperationsNorthwest Asthma and Allergy – 22605 SE 56th St Suite 270, Issaquah 98029Monday – Friday 8:00 am – 5:00 pmBenefits Include:Medical PPODental PPOVisionEmployer paid Life and AD&DEmployer paid LTDProfit sharing and 401k planPTO - 21 days accrued per yearAbout UsAllergies, asthma, and immune diseases can have a drastic effect on an individual's quality of life. As the largest asthma and allergy practice in Washington State, we are dedicated to providing solutions that improve the quality of life for infants, children, and adults affected by allergy, asthma, sinus disease, eczema, hives, and immune system disorders. For decades, we have been dedicated to providing individually focused care from a team of award-winning Board certified/eligible physicians and highly trained, compassionate support staff.We are committed to listening carefully and treating each patient with kindness, respect, and courtesy. We apply our specialized knowledge to deliver patient-centered, cost-effective care with compassion and integrity.Job SummaryNW Asthma & Allergy Center is looking for a Patient Service Representative (PSR) to ensure a seamless patient experience by providing stellar customer service at our Issaquah clinic. The PSR is the first point of contact for our patients and supports our team by managing patient inquiries, scheduling appointments and handling administrative tasks.Duties and Responsibilities:Greet patients upon arrivalVerify and update patient information to ensure proper billingObtain appropriate patient consents if necessarySchedule and verify appointmentsVerify insurance and ensure necessary information and insurance card copies are in the EMR systemManage patient messages and callsCollect co-pays, and patient balancesFollow-through with referral management (verifying insurance, contacting patient, obtaining necessary records from referring provider)Secondary monitoring of patient waiting areaScanning, faxing and mailing of documents as neededOccasional travel to Seattle area clinicsOther duties as requestedRequirementsMinimum QualificationsHigh school diploma or GED and 2 years of medical office experienceExceptional customer/patient service/interpersonal skillsSelf-motivation, empathy, and ability to multi-taskClear and effective communication in a positive manner; attention to detail, spelling and grammarKnowledge of computer and phone systemsNorthwest Asthma and Allergy Center is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Northwest Asthma and Allergy Center is a "Ban the Box" employer. However, per Federal and State requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.