Server Assistant

Server Assistant

MIKA Coral Gables is seeking a professional, energetic, and hospitality-driven Server Assistant to support our Front of House team. The Server Assistant plays an essential role in creating a seamless guest experience by supporting servers, maintaining tables and stations, assisting with food and beverage service, and anticipating the needs of both guests and the service team.

At MIKA, luxury is unpretentious, warm, humble, and authentic. Every team member is expected to move with purpose, maintain strong floor awareness, and contribute to a polished yet welcoming dining experience.

Key Responsibilities

• Assist servers and Captains throughout all stages of service.
• Prepare the dining room and assigned stations before service.
• Maintain clean, organized, and fully stocked service stations.
• Ensure tables are properly set according to MIKA standards.
• Provide water service and assist with beverage service as directed.
• Deliver bread, condiments, silverware, and other service items promptly.
• Assist with food running when necessary and learn proper food presentation and table positioning.
• Clear and reset tables efficiently without making guests feel rushed.
• Replace silverware and glassware between courses as required.
• Maintain table cleanliness throughout the guest experience.
• Communicate immediately with the server regarding guest requests, allergies, missing items, or service concerns.
• Assist with polishing and maintaining glassware, silverware, and service equipment.
• Support opening and closing duties.
• Maintain cleanliness and organization of the dining room, service stations, and back-of-house service areas.
• Work closely with Servers, Captains, Food Runners, Bartenders, Sommeliers, Hosts, and Managers.
• Assist other sections when needed; teamwork takes priority over individual sections.
• Follow all food safety, sanitation, uniform, grooming, and workplace safety standards.

Service & Hospitality Expectations

Server Assistants at MIKA are expected to:

• Maintain professional posture and presence on the floor.
• Walk with purpose never run.
• Stay aware of the entire dining room, not only the tables in their assigned section.
• Anticipate guest and server needs instead of waiting to be asked.
• Avoid unnecessary conversations or gathering at service stations.
• Maintain discretion around guests and VIPs.
• Use professional and respectful language at all times.
• Never point across the dining room or interrupt a guest unnecessarily.
• Treat every guest and colleague with warmth and respect.
• Ask for assistance whenever unsure rather than guessing.
• Understand that details matter: water levels, crumbs, napkins, silverware, glassware, table cleanliness, and guest body language should continuously be observed.

Knowledge & Development

Server Assistants are expected to continuously develop their knowledge of:

• MIKA's food menu and ingredients
• Allergies and dietary restrictions
• Basic wine, cocktail, beer, and spirits knowledge
• Table numbers and seat positions
• Proper food running
• Steps of service
• Glassware and silverware
• Restaurant terminology
• Fine-dining etiquette and service standards

MIKA encourages strong Server Assistants who demonstrate hospitality, reliability, menu knowledge, and service skills to develop toward Food Runner, Junior Server, and Server opportunities.

Qualifications

• Previous restaurant or hospitality experience preferred but not required.
• Fine-dining or upscale restaurant experience is a plus.
• Strong communication and teamwork skills.
• Positive attitude and willingness to learn.
• Ability to remain composed and professional during high-volume service.
• Strong attention to detail and sense of urgency.
• Ability to follow direction and respond positively to coaching.
• Ability to stand and walk for extended periods.
• Ability to safely carry trays, plates, glassware, and restaurant supplies.
• Flexible availability, including evenings, weekends, holidays, and special events.

Our Culture

MIKA Coral Gables celebrates the flavors and hospitality of the Mediterranean under the culinary direction of Chef Michael White.

Our philosophy is simple: "Tastes of the Riviera. Hospitality of Home."

We believe exceptional service is not about being overly formal. It is about being present, knowledgeable, gracious, proactive, and genuine.

Every Server Assistant contributes directly to that experience and is an important part of the MIKA team.