Case Manager Supervisor

Case Manager Supervisor

The Case Manager Supervisor provides direct casework services to clients/residents as well as overseeing Case Managers.

The essential functions of the job include, but are not limited to the duties listed in the job description.

Through the employee's own efforts, the employee accomplishes the following essential functions:

1. Arranges meetings with newly assigned clients to assess basic needs and develop a service plan.
2. Conducts a psychosocial assessment to determine the individual needs of the client.
3. Carries an assigned caseload of residents/clients.
4. Performs all concrete casework requirements and referrals.
5. Completes all required paperwork, case management notes, referral sheets, and statistical requirements on a timely basis.
6. Resolves client incident reports and complaint reports as required.
7. Participates in all required consumer hearings and discharges.
8. Tracks client progress, makes periodic reports of each case, and analyzes results of service plans.
9. Develops and implements a treatment plan; tracks progress and evaluates outcomes.
10. Makes referrals to the appropriate resources to address the individual needs of the residents; determines eligibility/entitlement for referrals or information.
11. Participates in weekly supervision meetings for case and administrative consultation.
12. Handles emergencies as they arise; arranging for medical care or other services.
13. Attends agency or professional group seminars for on-going development.
14. Attends staff meetings as requested.
15. Escorts clients to viewings or appointments as needed.
16. Updates critical files.
17. Updates supervisor notes in all case files and case manager files.
18. Completes audit charts for all case files.

Employee may be required to carry out additional duties as assigned by Supervisor.

Additional job functions:

1. Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.
2. Maintains confidentiality and does not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc.

Competencies:

1. Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; responds promptly to customer needs; responds to request for service and assistance. Maintains and communicates a positive "can do" attitude with internal and external stakeholders.
2. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; uses reason when dealing with emotional topics.
3. Systems Thinking: Demonstrates an ability to (a) see how organizational systems (e.g., internal/external conditions, processes, people) interact and influence each other, and (b) how these systems create and contribute to specific issues (e.g., high voluntary turnover) and strengths (e.g., strong customer focus).
4. Planning / Organization: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly.
5. Service and Teamwork: Understands the needs and wants of the organization, customers, co-workers, and supervisors in order to provide accurate, complete, and timely service and to further the mission, values, and goals of the organization.
6. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
7. Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
8. Ethics: Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.
9. Dependability: Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments.
10. Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

1. Minimum Required Education & Experience: Bachelor's Degree in Social work or related field Certification in First Aid, CPR
2. Preferred Education & Experience: 2 years related experience Previous work experience with homeless population, MICA, or Veterans community
3. Computer Skills: Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
4. Language skills: Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; writes simple correspondence; presents information in one-on-one and small groups situations outside stakeholders, clients, and other employees. Bilingual is preferred

General Physical Requirements and Working Conditions:

1. General Working Hours: Generally, this position is Monday through Friday general shift hours vary between 8am – 7pm; with rotating weekends, coverage may be required.
2. Working From Home: Most essential functions of this job cannot be completed working from home.
3. Travel: May be required to travel about 5% of the time to purchase items or to attend a training or go to the post office as needed.
4. Physical Requirements: The physical activity for the Case Manager is:
1. Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion.
2. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
3. Kneeling: Bending legs at knee to come to a rest on knee or knees.
4. Crouching: Bending the body downward and forward by bending leg and spine.
5. Reaching: Extending hand(s) and arm(s) in any direction.
6. Walking: Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another.
7. Standing: Remaining upright on the feet, particularly for sustained periods of time.
8. Lifting: Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position.
9. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes, and document compliance with patrol stops.
10. Grasping: Applying pressure to an object with the fingers and palm.
11. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
12. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
13. Feeling: Must be able to perceive attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment.
14. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, with walking and standing required only occasionally.
15. The visual acuity requirements for the Case Manager (including color, depth perception, and field vision): Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading; visual inspection to determine the accuracy, neatness, and thoroughness of the work.
16. The worker is subject to inside environmental conditions, protected from weather conditions but not necessarily