Patient Service Representative (Clinic), Local contract, Tulsa, OK (Local Contract)

Job Description

Job Description

Patient Service Representative (Clinic), Local contract, Tulsa, OK (Local Contract) - 9 weeks - 455

9/28/2026 start!

Drive-Thru Flu Clinic

Non-Traveler | This position will be staffing the Drive-Thru Flu Clinic.

Workers will have a climate control station, but may need to exit to interact with the patient

Tulsa Oklahoma 74146

Days: Monday through Friday | 8:45a to 5:00p | Schedule will fluctuate

Must have: Epic Computer Experience, Open to flexible schedule & Strong Customer Service skliis* 

One (1) year of experience Patient Service Representative in clinic setting

Job Responsibilities:

-Maintains exemplary patient satisfaction and participates as an engaged team member.

-Greets and directs patients and visitors according to established office protocols.

-Informs patients of delays in care.

-Communicates schedule changes to physicians, clinical assistants, and other staff as appropriate.

-Maintains and corrects environment for cleanliness and safety.

-Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office.

-Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures.

-Maintains medical records including preparation of charts, filing of correspondence and test results.

-Prepares encounter forms and other supporting billing documentation.

-Maintains and distributes provider schedules including application of templates, hold times, etc.

-Determines and collects co-pays and deductibles from patients.

-Requests payments of self-pay balances according to policies.

-Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis.

-Converts provider written description of diagnosis to appropriate ICD-9 code.

-Posts charges and payments to patient accounts.

-Reviews and corrects rejected or denied claims.

-Reviews and assists in collections of past due accounts.

-Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources.

-Makes calls to patients to remind them of pending appointments or communication from provider.

-Distributes mail and other communication to patients, providers, and staff.

-Determines eligibility and obtains authorization for services.

-Schedules tests and appointments for referred services.

-Tracks referrals made for specified services.

-Participates in quality initiatives and safety functions.

-Assists in identifying and ordering needed supplies.

-Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures.

-Decision Making: Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field.

-Working Relationships: Works directly with patients and/or customers.

-Works with internal / external customers.

-Works with other healthcare professionals and staff.

-Works frequently with individuals at director level or above.

\nCompany Description

Protouch Staffing is a trusted staffing partner specializing in connecting skilled professionals with top employers. While we originally focused on healthcare staffing, we’ve expanded into legal and other domains to meet evolving workforce needs across industries.

Company Description

Protouch Staffing is a trusted staffing partner specializing in connecting skilled professionals with top employers. While we originally focused on healthcare staffing, we’ve expanded into legal and other domains to meet evolving workforce needs across industries.