Incident Response Coordinator
ASM Research, An Accenture Federal Services Company
The Incident Response Coordinator supports the end‑to‑end response to IT incidents and service disruptions, helping restore normal operations quickly and reduce impact on mission‑critical systems. The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT objectives in a highly regulated federal environment. The coordinator orchestrates communication among technical teams, vendors, and leadership; provides clear and timely status reporting; and executes functional and hierarchical escalations to Senior Coordinators and the Senior Incident Manager as defined in the incident management practice and Major Incident Process. The coordinator maintains complete, audit‑ready documentation throughout the incident lifecycle and contributes to lessons‑learned activities and process improvements.
Key Responsibilities
Operational Coordination: Organize response efforts across the full end-to-end lifecycle of incidents, high-impact events, and multiple concurrent incidents; set priorities; assign actions; track progress through restoration; maintain disciplined status calls.
Runbook & ITSM Execution: Ensure accurate categorization, CI linkage, documentation, and knowledge updates; maintain audit‑ready records/timelines, and capture key decisions, timelines, and impacts accurately.
Telemetry‑Informed Engagement: Use monitoring/ITSM data to route incidents; engage infra/app/cyber/vendor dependencies.
Communications & Handoffs: Provide structured internal messaging (leadership updates, stakeholder briefings, and status pages); manage shift handoffs and continuity of incident coordination.
PIR Support & Improvement: Help lead PIRs; identify recurring patterns; update runbooks/workflows; track action closure.
Escalation Discipline: Elevate deteriorating/unresolved incidents per SLA/escalation guidelines.
Evidence Management: Collect/store key decisions, impact summaries, timelines for compliance/audits.
Single point of contact: facilitate collaboration for IT incidents between infrastructure, application, cybersecurity, and vendor teams to drive timely resolution.
IT service management platforms/ related monitoring tools: track incidents, verify remediation steps, and maintain accurate records required for audits, compliance reviews, and post‑incident analysis.
Post‑incident reviews: participate by identifying systemic issues and recurring patterns, and translate lessons learned into updates to runbooks, workflows, and ITSM configurations.
Required Qualifications
Bachelor’s degree in information technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.
4–7 years of experience in incident management, incident response, or related IT operations roles with direct responsibility for coordinating multi‑party incident activities.
Strong understanding of ITIL‑aligned incident management and structured incident response practices, including prioritization, escalation, and lifecycle management.
Proficiency with IT service management platforms and monitoring solutions. Ability to manage multiple incidents and communicate clearly in a high‑pressure operations center environment.
Excellent problem‑solving, analytical, written, and verbal communication skills, with the ability to tailor content for both technical staff and business leadership.
Active SECRET clearance or ability to obtain and maintain required background investigation; U.S. citizenship required.
Preferred Qualifications
ITIL Foundation or similar IT service management certification, ideally combined with training in structured IT or cybersecurity incident response.
Hands‑on experience coordinating incident response in large enterprise or defense‑focused operations centers.
Experience contributing to the design or optimization of incident response runbooks, coordination models, and ITSM workflows.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$77k - $101,804
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
- ...Key Responsibilities War‑Room Facilitation: Structure/facilitate major incident bridges; maintain restoration focus; assign actions/owners; track progress to closure... ...; maintain SSOT. Cross‑Practice Integration: Coordinate with Problem, Change, Release, Service Continuity...SuggestedContract workWork experience placementWork at officeShift work
$40 per hour
...contribute to improving AI security models with your hands-on experience in cybersecurity roles such as penetration testing and incident response. A bachelor's degree is preferred, and certifications are a plus. This position offers flexibility in project selection and a...SuggestedHourly payRemote work- ...Imaging Coordinator The Imaging Coordinator is responsible for coordinating various exams for multiple Radiology modalities through incoming calls and task... ...advocates. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA...SuggestedWork at office
$37.87 per hour
...Physical Fitness Coordinators (PRN) Concentric Methods is accepting resumes for Physical... ..., we offer a 401K with company match. Responsibilities Run pre-brief and post-brief; enforce... ...signatures, and completeness. Escalate incidents per protocol; complete same‑day documentation...SuggestedHourly payReliefWork at officeFlexible hours$37.87 per hour
...Physical Fitness Coordinator (PRN) - (8833) Concentric Methods is accepting resumes for... ..., we offer a 401K with company match. Responsibilities Run pre-brief and post-brief; enforce... ...signatures, and completeness. Escalate incidents per protocol; complete same-day documentation...SuggestedHourly payReliefWork at officeLocal areaFlexible hours$40k - $75k
...As a Transition Coordinator with The Menta Education Group, you will prepare students aged... ...-3:00pm CT, Monday-Friday Occasional Responsibilities beyond work hours. Responsibilities... ...placements experience friction, behavioral incidents, or employer misunderstandings....Contract workTemporary workCasual workInternshipWork at officeLocal areaMonday to Friday$20 per hour
...Hourly Rate: $20.00 POSITION OVERVIEW: The Credentialing Coordinator will work under the supervision of the Manager of Credentialing... ...internal and external stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Facilitate the credentialing and primary source...Hourly payFull timeWork experience placementWork at officeRemote work- ...Authorization Coordinator The Authorization Coordinator will be responsible for effectively acquiring Radiation Oncology authorizations, working denied authorizations and submitting appeals as needed. The Authorization Coordinator must be able to handle multiple, simultaneous...Work at office
$14.95 - $24.26 per hour
...Branch Coordinator At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities... ...plans. $14.95 -$24.26 Per Hour Essential Duties And Responsibilities Act as first point of contact to patients arriving in...Hourly payWork experience placementWork at officeLocal areaImmediate start- ...This employee performs patient followup, generally responsible for the evaluation of patient adherence to physician orders. Job Responsibilities... ...patient care, treatment, and service in a continuous and coordinate manner in settings appropriate to meet patient needs Promote...
- ...Position Overview: The Prevention Coordinator (PC) will serve as the Substance Abuse Prevention/Suicide Prevention Trainer and Case Manager... ...suicides, ideations, and attempts into the Critical Incident Management System (CIMS) within 48 hours of receiving a report...Interim role
$55k - $60k
...Commercial Loan Coordinator At INB, your career is more than a job; it's a chance to make a difference. As a locally owned, community... ...impact every day. The Commercial Loan Coordinator is responsible for supporting the commercial lending function through accurate...Full timeWork experience placementWork at office$19.43 - $32.98 per hour
...member and provider complaints, grievances and appeals Prepare response letters for member and provider complaints, grievances and... ...Maintain files on individual appeals and grievances May coordinate the Grievance and Appeals Committee Support the pay-for-performance...Hourly payFull timePart timeWork at officeRemote workWork from homeMonday to FridayFlexible hours$14.25 - $14.75 per hour
...price retailer. Job Description: Opportunity: Grow Your Career Responsible for executing receiving and merchandising standards while... ...properly tagged, hung, secured, and coded Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shift- ...REHABILITATION CASE COORDINATOR I (UMP) We continually strive for a workforce that reflects the growing diversity within the State... ...lasting opportunities with Compassion, Accessibility, Responsibility, and Equity. As a State of Illinois employee, you will receive...Permanent employmentFull timePart timeApprenticeshipH1bWork at officeFlexible hours
$29.44 per hour
...Director, and section supervisors to perform procedures and coordinate patient care under the direction of the radiologist. Technologist... ...systems to manage and navigate patient care. Responsibilities In addition to the Essential Functions and Qualifications...Full timeDay shift- ...Job Description Job Description Description: The Membership Engagement Coordinator is responsible for securing girl and adult volunteer participation and community partnerships through community cultivation, lead generation, and follow up. Requirements: · Believe...Seasonal workWork at officeFlexible hoursNight shiftAfternoon shift
$19.39 per hour
...evaluate, educate and/or assist in addressing denied point of sale prescription claim transitions and coordination of benefits practices/procedures. ESSENTIAL RESPONSIBILITIES Communicate effectively with physician and pharmacy network providers to ensure that the...For contractorsLocal area$4,144 - $5,429 per month
...employment, education, and independent living. This position coordinates customer case records and documents in a field office... ...create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity. As a State of Illinois employee, you will receive...Permanent employmentFull timeContract workPart timeApprenticeshipH1bWork at officeFlexible hours$17 per hour
...time, Part-time Description Position: Life Enrichment Coordinator About Cedarhurst: Cedarhurst Senior Living is a... ...of a comprehensive life enrichment program. This position is responsible for planning and facilitating meaningful activities, events,...Full timePart timeWork at officeHome office- ...Staffing Coordinator Lincoln Prairie Behavioral Health Center is a 97-bed facility located in Springfield, Illinois. We are dedicated... ...compassionate mental health treatment that encourages self-responsibility and personal growth. We are the only facility of our kind in...Daily paidWork at officeLocal areaNight shift
$24k - $76.7k
...Regional Coordinator At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are... ...provide essential support to multiple retail branch regions. Your responsibilities will include coordinating supply and equipment orders,...Full timeTemporary workPart timeWork experience placementWork at office$23.7 - $27.9 per hour
...Overview Inspire Community. Support Patients. Coordinate with Heart. We are seeking a compassionate and organized Volunteer... ...with federal hospice regulations and community needs. Key Responsibilities Supervise all volunteer activity within the...Daily paidFull timeTemporary workPart timeWork at officeLocal areaFlexible hours- ...awards and celebrations, and more. Overview Ensure driver and vehicle information is in accordance with established guidelines. Responsibilities include client activity analysis, executing transactions, research on status and preparation of status updates, responding to...
- Responsibilities Lincoln Prairie Behavioral Health Center is a 97‑bed facility located in Springfield, Illinois. We provide psychiatric treatment... ...range of psychiatric and behavioral disorders. The Staffing Coordinator is responsible for all scheduling functions of the Nursing...Work at officeLocal areaNight shift
$38k - $43k
...career? Let’s Bring Change together! Job Summary The Client Coordinator may report to the Supervisor Client Leadership (SupCL). In this... ...become a key internal and client team member, with shared responsibility for one or several different client teams/partnerships. The...Full timeInternship- Responsibilities Lincoln Prairie Behavioral Health Center is a 97-bed facility located in Springfield, Illinois. We are dedicated to providing... ...in a supportive and therapeutic environment. The Staffing Coordinator is responsible for all scheduling functions of Nursing...Daily paidWork at officeLocal areaNight shift
- ...for Information Management (G6). This position is responsible for managing contractor personnel, coordinating task execution, maintaining performance standards,... ...enterprise IT service management practices, including incident management, service reporting, performance...Contract workFor contractors
$72.13k - $75.13k
...Range: $72,125 - $75,125 Benefits: Essential Functions Primarily responsible for leading a team of direct service child welfare... ...implementation of these procedures. Ensures that staff handle unusual incidents in a prompt and effective manner. Participates in various collateral...Contract workWork at officeImmediate startWeekend workAfternoon shift- ...SUMMARY The Program Manager assumes primary responsibility for operation of the cottage in all... ...of Residential Services. Plans and coordinates work schedules of staff in cottage to... ...to treatment plans as needed. Reviews incidents involving restraints or timeouts; identifies...Temporary work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Incident Response Coordinator. Be the first to apply!
- fulfillment coordinator Springfield, IL
- installation coordinator Springfield, IL
- yard coordinator Springfield, IL
- coordinator Springfield, IL
- coordinator basketball communications Springfield, IL
- tooling coordinator Springfield, IL
- engagement coordinator Springfield, IL
- systems coordinator Springfield, IL
- employment coordinator Springfield, IL
- planning coordinator Springfield, IL



