Senior Vice President, Retail Operations

Job Summary:In support of our differentiated retail strategy, we are looking for an SVP of Retail. This is a key leadership role in the company as this individual will provide strategic leadership and hands-on operational guidance for Global’s retail markets and associated support teams. This includes a keen awareness of healthy lifestyle and how to deliver those to the marketplace guests. This leader is directly accountable for building teams who will execute strategies to achieve the retail organization’s short- and long-term performance goals, including revenue growth, operational KPls, profitability/margin targets, as well as inspiring hospitality standards and culture for employee and guests. The Senior Vice President, Retail ensures efficient operations and effective systems to accomplish Global's performance goals, along with the overarching corporate vision, strategy, and values.At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. Job Description:Partner with the executive leadership team to establish, communicate, and implement the vision, mission, and strategic direction of Global’s retail division.Lead a team of operational leaders and associated support function, including Food Service, Culinary, Merchandise Markets, Merchandising, Marketing, Asset Protection, and Franchise Relations.Collaboratively set and lead the execution of standard operating procedures for the physical markets and operations team, assigning accountability and driving ownership.In concert with team members, formulate strategy, look, feel, and design of markets.Monitor and drive team engagement across locations and partner with the HR team to create strategies and actions to address opportunities and issues Create and execute recurring mechanisms to actively listen to employees at all levels, to be visible, and to support a culture of positive employee engagement and trust.Engage leadership to inspire a culture of sustainable continuous improvement.Deliver frictionless, innovative, and opportunistic solutions to our retail marketplace customers.Deliver great guest experience in markets in accordance with the defined hospitality and service standard operating procedures.Maintain collaborative partnerships within the division and foster relationships and effective teamwork to drive continuous improvement.Maintain collaborative partnerships outside of the division with key departments and colleagues, such as Information Technology, Finance, Construction, and Human Resources.Work with the Regional VPs to ensure that our markets are operating in a Best-of-Class manner, delivering on all SOPs and achieving all established performance metrics.Monitor and actively manage the team's workload and resources to ensure deliverables are met.Lead designated programs/projects that are critical to the success of the retail organization.Work with executive leadership to determine priorities and set growth targets and plans for individual brands and the retail division.Monitor all audits regionally, internally and third party for timely completion and positive outcome, taking corrective action when and where necessary.Review all reporting to make certain that each region is performing all internal processes.Represent Global Partners as a whole and gain broad knowledge of all aspects of the business.Has held full P&L responsibility in a business of relevant scale and complexity. Broadly experienced, future focused leader with a balance of operational expertise and commercial orientation.Food Industry Experience: Experience in a multi-location food business including retail, restaurants, and other hospitality platforms. As an ideal, has worked with fresh, made-to-order or prepared foods. Experience with forward-thinking and innovative food trends is desirable.Transformation: Challenges the “status quo”’ to drive innovation and transformation and enhance business results.Has redefined businesses through novel ideas, such as building new products, capabilities or business models, or expanding beyond the core business.Guest Experience: Customer-orientated leader who cultivates a proactive understanding of core customer needs.Strong commercial orientation with experience across sales, marketing, and consumer-focused go-to-market strategy is ideal.Entrepreneurial mindset. Aligns with Global’s culture of a “well-funded startup”.Player/coach. Willing to roll up their sleeves. Scrappy and hands-on.Confident but humble. Low ego.Inspirational, with the ability to apply sound business practices to management and change management processes.Understands it’s about the team and the product, not the individual.Flexibility to thrive in a nimble environment where priorities can change, and resources are not abundant.Results driven. Sets clear, measurable objectives. Continuously looks for ways to improve performance.Brings forward-thinking and cutting-edge thought leadership. “Passionate about today, and the next big thing.”Oozes warmth and leads with a hospitality mentality and models expectations for retail markets.Leads with integrity, truthfulness, and knowledge that promotes a service culture.Additional Job Description:Pay Range:$309,700.00 - $495,300.00The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.Our Commitments to YouCoins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.The Road Ahead – We offer 401k and a match component!Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.What to Expect From the Hiring ProcessWe value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at View phone number on click.appcast.io or 781-7GP-WORK.*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.SummaryLocation: Waltham, MA - Corporate HeadquartersType: Full time