Scheduling Manager

Are you an awesome home care scheduler?
A leading senior home care company is seeking an experienced Scheduling Manager in our Croton-on-Hudson location. The Scheduling Manager is responsible for organizing the scheduling and administration of personal care services that are provided by Senior Helpers. A key role of this position will be to create an environment and culture that provides strong direction and support to our Caregivers. Our employees enjoy positive workplace culture and camaraderie, while recognizing that the work they do makes a difference for our clients and their families. At Senior Helpers, we believe our employees are our greatest asset.
General Duties and Responsibilities but not limited to:

• Schedule and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or "call-outs" arise.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time with the client/family.
• Track and record in company software for all scheduling changes.
• Participate in paid on-call duty after normal business hours.
• Communicate and provide input to supervisor and office staff on hiring needs on a regular basis.
• Assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

Qualifications:

• Previous experience as a home care scheduler is required
• Minimum of one year in a staffing/scheduling/logistics position preferred
• High School Diploma or equivalent (GED) is required
• Knowledge of general home care/healthcare staffing required
• Excellent organization and decision-making
• Team player, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must maintain professionalism and patience within a fast-paced environment

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Accrued Paid Time Off

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.

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